Quarterdeck Resort - Resort hotel in Nisswa - 9820 Birch Bay Dr SW, USA

Me and my family were staying here for one night on the way back from Canada. We came at 2:30 and check in was at 4 so we went to the pool. The pool hot tub and sauna were very nice! There was a game room with a bar. There was a decent selection of games and drinks at the bar but both the games and the drinks at the bar were overpriced. We got two slushy cups that were 12 dollars each. They came in a large reusable bottle. We thought the 12 dollars would be fine because we assumed there were free refills. When we came back us to get a refill. We were told it would be $5 each. We checked into our rooms which were nice, updated, and spacious. We had a large balcony with a great view. The best part about the rooms was the beds. They were very comfortable! We went down to the restaurant they had for dinner. When we walked in there was live music playing. It was good music but it was super loud! We sat outside because how loud the music was. Even outside we could still hear the music and it was still very loud. Our server came and we ordered our food. It came out very quick and the food was delicious! After dinner we went to go up to our room and went to bed early. We woke up in the morning very hungry. We went to the front desk and asked where there were breakfast options. There weren’t any! It was fine though because we found a waffle place (The Iron Waffle) 5 minutes down the road from the resort. The restaurant was small but very good. We came back and went down to the pool. We went to refill our slushys but no one was there. We waited 20 minutes before someone finally came. Overall I would stay here again. It was modern and well kept. I just wish it had more to do and more restaurants that you could eat at. This resort is great for small 1-3 night getaway’s but I would not stay here longer than 3 nights.

Honestly, I apologize for the lack of photos. My review: Amazing. Locations is perfect, Gull lake access and the parking docks... perfect. The patio that access the bar with out door food service is second to none. And that service, everyone was excellent, the servers were fast, accurate and considerate. Bar staff was the best mix of funny, sarcastic and professional, I feel like the personal they have was top tier. Which everything was. The beds in the suite were so comfy that after a day of hiking and sampling the menu items, made sleep easy. TVs are small, because you really should be outside. It's a little higher than my normal expense amount but I wouldn't be shy of spending when the experience was what we had. Every one of the food items we had was beyond my expectations. Buffalo wings had heat, the nachos were stacked, the sandwiches were so well built and so tasty... It's a great place. Good work to all the owners and staff! 9/10

We were very excited to stay at the Quarterdeck. We had been traveling for awhile and were ready to sit back and relax for a bit before we had to start back on the road. Check in went fine. Side note they don’t allow any trailers in the parking lot. You have to drive a bit down the road to park your trailer. We went up to our room which was nice and comfortable. The elevator is small and slow. We went to the restaurant for a bit and some drinks. Troy the bartender was awesome. Food and drinks were good too. This is where things go sideways. After a good nights sleep I was so excited to take a shower. Well that didn’t happen because the shower didn’t work. I went to say something at the front desk but no one was there. It was 7:30 am. Not sure where everyone was. Finally a little before 8 I found someone to chat with. She let somebody in the back know about the shower Because she didn’t work in the hotel. The person in the back never came out and chatted with me at all. There was no apology or anything like that. Then when we went to check out about 15 minutes later, there was somebody sitting at the front desk. I said something to her and all I got was attitude. This is why I cannot give a higher score. I am in the resort business in another state. It is our policy to make sure everything is functioning in a room before it is rented out. I felt like nobody really cared, and we were being such an inconvenience. We spent a bit of money on this hotel room, but yet we couldn’t even take a shower.

Positive: The views from our room were spectacular! The room itself was beautiful. Loved the fireplace and sitting on the deck. Negative: There was a window left open and when we arrived in our room there were dead bugs everywhere. Also live ones flying all around room.

Fantastic experience at this little slice of rustic paradise. The hotel itself has excellent staff who are friendly, kind, and committed to excellent service. The rooms were beautifully appointed, clean, and comfortable. The property this is situated on is beautiful. But it was the hotel bar/restaurant staff that made this such a wonderful stay. Shout out to the bartender Hannah, who poured my husband and I beverages as we watched the aurora over the lake. We cannot wait to come back for a longer stay.

We did not stay at Quarterdeck, but met friends for drinks and dinner. We ate outside, enjoyed our meals and our attentive server. It was quite busy for a Thursday evening so getting our table took some time, but everything after that went smoothly. I might have easily passed on the solo musical talent performing covers with an almost Bob Dylan twang, but that is a matter of personal taste.

I reached out to them distressed and tearful as I had an urgent problem to solve. The venue where I had initially booked my wedding informed me that I could not use stakes to assemble my canopy, utilize extra electricity, or frequently use the bathroom for septic reasons. The property manager made these requirements after we had already paid for the venue and the rental property manager had approved our wedding plans. Eventually, the property manager informed us that we could not have our wedding there despite our invitations that were sent out months ago, and the wedding was just a week and a half away. This news left me devastated and panicked, unsure of what to do. I began searching for alternative venues and remembered that I had booked a jacuzzi suite for my fiance and me during the wedding, so I decided to start there. I spoke with a very kind person who went out of their way to accommodate my needs, and I was immensely grateful for that. I am amazed by the exceptional customer service I have received from this company compared to any other company I have dealt with during the wedding planning process. All the receptionists have been incredibly hospitable and courteous. It is rare to receive such outstanding customer service these days, but they have surpassed my expectations. They promptly respond to all our queries and provide solutions to any issues. I am so grateful that our previous venue fell through. I am now incredibly excited to have my wedding here instead!

Fresh, new lodge rooms... convenient location and facilities. Pontoon rental was a plus. However, overall customer service was lacking - front desk personnel were deficient in real-time response .. e.g. cable TV instructions / "how to use" manuals were not available, fire pit instructions not available... young (teenage?) wait staff at the restaurant were "chit-chating" with each other a great deal, I had to prompt them for service three times. Overall, a beautiful facility, but the staff needs some retraining.