Quality Inn - Hotel in Franklin - 1307 Murfreesboro Rd, USA

Non smoking rooms shouldn't have cigarette burns on all layers of bedding, other than that and the sofa arm being very filthy, the room was good and updated. Good price for the area and excellent service, friendly staff.

Positive: Front desk clerk was friendly and kind. Negative: Hate leaving a bad review. Room had a terrible smell of cigarettes and weed. This is was quick decision stop because we were too tired to keep driving, so it served it?s purpose, but it was a bummer that we felt like we were sleeping in an ashtray.

Cigarette in shower. Hotel clerk indicated manager would call me about this, but he never did. Sketchy characters around, staying in hotel. Didn’t really feel safe as we were being watched in parking lot with trailer and car with luggage for cross country move.

BEDBUGS!!! front desk wouldn’t give us a refund or any compensation for that matter, even after showing them the bugs and bites. they just stuck us in a different room that was also filthy. disgusting and disappointing to say the very least, never coming back. should have just booked at the fancier hotel next door. stay clear.

We stood for 10 min at the door bc the door bell didn't work, we tried calling and could hear it ringing, but no one came. My husband beat on the door and alittle lady came wide eyed to the door! The rooms are old- smell like smoke and had holes in the sheets. We didn't find any bugs, but a few crumbs. Dirty corners, and worn out carpet. If it wasn't 1am, and every other hotel booked within 100 miles (believe me, we called) we would NOT of stayed here. Very disappointed in "Quality Inn"...

When I got into the room I notice that when the door was closed (Room 135) I could see a lot of light under the door. Upon inspection I found there to be a greater than one inch gap. It was decently clean but not perfect. The following morning I woke early and left to get some breakfast and go for a walk downtown to watch the set up of the Franklin Festival. Getting back to the room around 8:00am with the curtain open the cleaning lady cupped her hands and looked through the window. From then until around 9am she did this four times. After the fourth time and a little after 9am she just opens the door and tells me check out is at 11am, which I already knew. I had to get up off the bed and walk to the door to make her leave and to shut the door. Management was very unconcerned and called today, 4/29/2024 and said the lady had never done this before but admitted she did it. Please be aware if you choose to stay here you may not have privacy and I would make sure I didn't leave any valuable's in the room.

Positive: The location was right off the freeway Negative: 1st non smoking room we checked into smelled like smoke. Really bad. Asked for another room. The 2nd room smelled like smoke as well. Wasn't as bad. Man at front desk apologized and said the hotel only has 1 smoking room. 2 rooms we had smelled like smoke Negative: ""

I have given this hotel to stars for two reasons. The bedding seem to be clean and the milk wasn’t sour. I am 6 foot tall, 245 pounds prior marine, and I carry my firearm. Plus, I’m too dumb to be afraid of anything. Most people would not feel secure at all in this place. The two back doors that they send you in from the shady parking lot or not locked because they have been broken into before. See picture. The wallpaper is peeling off on the walls and breaking loose on the ceilings. Although the rooms are non-smoking, you can tell many people have not followed those rules from the lingering stench . If you set your alarm to get up and shower, set it at least a half hour earlier so you can turn the water on to wait for the hot water to kick in. Actually hot water never really kicked in for me. The receptionist dude looked like an escaped con. When I ask him, yes vehicles are usually OK and not broken into, all he said was they have cameras. But my guess is they wouldn’t work anyway. This quality in rates right alongside of some motel sixes. I keep telling myself it’s best just to spend over 100 bucks tonight for a good hotel.