Quality Inn Hanceville U.S. Hwy 31 - Hotel in Hanceville - 810 Main St NE, USA

We stayed here as a pilgrimage group and enjoyed our stay very much. The hotel was clean and the staff were very nice and bent over backward to make our stay comfortable. They even accommodated our early schedule by opening up breakfast earlier than usual. The breakfast was great as well. We were offered eggs, biscuits and gravy, and waffles. That was in additional to dry cereal, fruit, oatmeal, juice, coffee and prepackaged snack cakes. The rooms were a bit outdated, but I personally found that to be charming. It was a great spot to stay as we visited EWTN and the Shrine of the Most Blessed Sacrament.

I hate to be the one, but this place was horrible. The room had stains on the walls. On the bedspread. On the floor. There was plaster on the bathroom wall that wasn’t painted the color of the bathroom. The shower bar was loose. The drawer pulls were missing from the drawers. No hair dryer. No toilet paper roller. No microwave. If I had been staying for more than one night I would asked for a different room. But they were all probably as bad as the one I had. Will question any choice hotels or quality inns in the future. Very displeased. And the cushions didn’t match the couch!

You get what you pay for I guess but definitely on the expensive side. It’s a run down hotel in an area that’s going down hill. It’s a bed if that’s all you’re after. I didn’t find it dirty, but definitely had a different smell. It also just had things missing. There is No pool and breakfast was prepackaged cupcakes and powdered donuts. Staff were friendly enough.

Never written a review before as I nearly always give the benefit of the doubt. The room they put me in was so obscenely disgusting I feel I have to at least offer a warning here. List of Filth: -chairs covered in stains -walls covered in stains -crumbs(?) seemingly covering the entire floor -candy wrappers under bed -random unwrapped candy under bed -scotch tape randomly placed on the wall -open package of crackers in the corner -car air freshener shoved into the AC unit in what I assume was an effort to cover the smell (didn't work) -phone covered in dirt, debris, and God knows what -giant handprint on the mirror above the TV -toilet that struggles to flush -no room sign next to the door...just a # written in sharpie on the wall 🤣 Could've just been my specific room but I doubt it. Had 2 nights booked and bailed on the 2nd to stay with a relative. Save yourself the infections and stay in Birmingham or maybe a tent on the side of the highway. Never again, "Quality" Inn.

Positive: "" Negative: The bath drained very slowly. I informed the management and they were aware of the situation.

We booked a room with a king bed and sofa bed for three people. There was no sofa bed and three people were forced to squeeze into the king together as I was told there 'are no other rooms' despite it being listed on their native app and not a third party platform. Room was NOT cleaned well, if at all. Bathroom smelled like urine and feces while the toilet had urine and other stains on the seat and lid. Floors were very sticky in the bathroom. Bedding was full of some type of crumbs and debris. Had to strip bedding and shake out before even trying to sleep. Even then the bedding smelled of cigarettes. Ended up wiping down the room myself. One of the dirtiest rooms I've ever dealt with. Could not find anyone at front desk after checking in when issues were discovered Would not recommend. Despite showing the room booked to the management, they claim they don't book 'Room Types'. This was the Choice Hotel app, and it stated King Bed and Sofa Bed, 50% is a failing grade, so only providing one of the bed types promised IS a fail. They also did not address the unacceptable condition and uncleanliness of the room. Listen to the NUMEROUS reviews saying to stay elsewhere. Management comments ignore issues such as compromised guest info, dirty conditions, and more. Edit: Photo added to show room type was reserved.

If I could leave no stars I would do that, very disappointed with our stay. Stayed here last week from Thursday 11/30 checked out 12/5. I stayed with my dad for a vacation to see family and attend a wedding. My father was under the impression the amenities were more than what he received. The first room we checked into was 108 where the heater was on full blast when we arrived and the room was probably around 100 degrees inside of it. We could not turn it off because the control was broken, so I had to go to the front desk and ask for help adjusting it. Front desk staff tried to fix the situation by turning the air on but it was not blowing cool air out so my father requested we be moved to another room. We were moved to room 110. The heating and air unit was also broken in that room.. next issue was the tv. There are smart TVs in the room so I figured I could log into my Netflix, Hulu and Amazon accounts to watch movies while we were in the room. Was not able to log in to any of my accounts and the tv was disconnected from the WiFi connection. I tried to fix it but it kept giving me an error code and when I finally got it connected I figured I could just Airplay from my phone to the tv, again error code. So we were unable to really use the tv while there. I also asked for assistance from the front desk on the issue and was informed that it would be looked into to be fixed by maintenance but nothing was done. Now for the icing on the cake! On Sunday we left the room and I had already packed up most of my belongings in my suitcase but I left some of my hair accessories on the dresser. Upon returning my hair accessories were gone! I tore apart the room as well as my suitcase looking for my stuff and was unable to find them. I also had a pair of Christmas crocs that had croc charms on them and have had one of my croc charms removed from my shoes. I’m pretty upset that I would have my property taken/stolen by someone who had access to my room while I was gone (housekeeping or maintenance). I know as a former head housekeeper that housekeeping is not allowed to touch personal items and am pretty ticked off that I had my property stolen by someone who works at that place. I would definitely not recommend staying at this place unless you want to have your personal property stolen.

Positive: Literally nothing. It was filthy and disgusting Negative: It was filthy, disgusting, old, moldy, outdated, everything was broken, chairs were ripped and stained, walls were FILTHY with dirt and food and blood?, carpets were completely filthy, it smelled of moth balls and filth, bathroom was nasty, all was bad. Negative: ""