Quality Inn - Hotel in Hermitage - 3200 S Hermitage Rd, USA

My husband & I stayed here because we had a wedding to attend nearby. This property lacks a lot. The positive..the room was a decent size. There was a microwave & refrigerator. And the breakfast in the morning was decent,,the waffles were good. And it was close to many restaurants & shopping on the Main Street. The negative..there was a smell to the hotel a mix between cigarette smoke & stale dirty air The laundry room was next to us. And I could smell the dirtiness/moldy smell of the washer just walking by. The bedding had burn holes. The pillows were literally the size of small throw pillows you’d put on your couch. Also there was not enough towels. My husband & I had to share the 1 bath towel. Yes we asked for more towels but the request was ignored. The mirror in the bedroom had spray marks all over it, from what I don’t know. The mattress was so old to the point you could feel indentations & lumps. Windows were filthy. The walls are thin as paper. We could hear the people next door to us, where we could actually make out the conversation word for word & this went on until at least 1am. Wallpaper was peeling in many places. Glad I brought Lysol wipes, extra blankets, pillows & had my fan to drown out the neighbors noise. I don’t need a 5 star hotel. But I definitely do need some basics meet. If I had to stay here more then 1 night I would of packed up & gone elsewhere. This property is run down once you get past the front desk. We definitely will not be staying here again. Look elsewhere if you’re thinking of staying here.

Positive: Front desk staff was very friendly and helpful. They are definitely the best thing about this hotel! Negative: Breakfast was below average for an inexpensive hotel. The room had broken or damaged issues/parts and the bathroom was in need of some deeper cleaning and repairs. Negative: ""

Horrible. Outside doors propped open. Front desk saidvsomeone forgot their key. Back door near people partying was broken. Need no key to enter. Front desk didn't care Tha booming music was playing across the hall. Yes it was only 830 pm but do I want that when I've driven all day?. I also reported that partying was going on behind the hotel. I was told it was workers and they usually stop by 9 pm. Towels smelled bad. Coffee pods were sticky. Peeling wallpaper. My last Quality hotel.

Chris, my experience with quality Inn is awsome. Morgan is very helpful and knowledgeable and she is very polite. I deal with mandy and she always has the same room for me, and means alot, she is very polite courteous and she always has coffee for me when get there. Keep up the good work.

Samantha on the day shift, Sat Jun 22, was cheerful, quick, helpful and on the spot with all my needs and questions. The third party reservation site never sent me a confirmation which had me concerned. Samantha cleared it all up. I'm an old-school, small town guy, I prefer human connections to texts, emails and webiste. THANK you Samantha.

Everyone is so nice and helpful. Breakfast is always great and ready for your convenience. Close to food and medical care if need be. Pet friendly to those with service pets

Great Place Rooms where Large and the Breakfast was amazing. cant beat it for the value. had a bunch of items the kids loved it. we got food ordered for dinner and the shower was hot and amazing so if your in the area this isn't a bad choice to spend the night for friends and family.

This hotel has given me a home away from home. The manager Morgan always greets me with a smile. Sam the front desk agent goes out of her way to make sure I have the room I like each week. The housekeeper Lori makes sure my room is always clean and neat. & Vicki does a great job in laundry. I have not a single complaint about this property. I look forward to staying each week.