Quality Inn & Suites Walnut - City of Industry - Hotel in Walnut - 1170 Fairway Dr, USA

Please please remodel this location literally the walls the ceiling the phones everything is yellowing due to age. The furniture looks like it is from the 70's the carpet is sticky and there is an old smell: the place is just OLD. The lobby and the exterior looked nice but the rooms is just slap in the eye. The food is alright but can you guys not STEAM the bacon and eggs? It is terrible like strips of softened wood and mush. The waffles and coffee are good though. The employees are a mixed bag one young man was very understanding friendly about our cats and one young woman just did not give a damn. But above all: REMODEL the damned place. It looks like the shining.

Good luck checking in after 5pm... the gal at the front desk is not at the front desk. We watched people wait 20 minutes for her to show up two nights in a row. When I needed help, someone said "Ring the bell," but there is no bell...||Bathroom wasn't clean, pillows are lumpy.|Pool deck wasn't cleaned up over the week-end, but looked good Tuesday morning.|My family took to calling it the "Low-Quality" Inn pretty quickly.||Earned a second star from me because they came and fixed a non-draining tub right away, but it should have drained without me asking for help.

My family and I had our house tented. We originally booked at a different motel for may 23 to may 26. That place was disgusting!! I immediately booked 2 rooms with quality inn. I am soooo glad I did!! From check in. House keeping, to any staff member we ran into, always said hello, good morning etc. Our rooms were spotless. Thank God. The grounds were cleaned. There was always someone cleaning. I didn't experience the breakfast since I don't eat breakfast. But it smelled good. Thank you all for making our stay perfect. Thank you Staff for the wonderful customer service!! Jennifer shenk

There is an alarmingly loud bang right outside my door every few minutes, caused by careless staff. It shakes the ground. Loud noises at all times. Infrastructure is very old, floors are very creaky, little has been updated in many years. The sink was already clogged when I first entered the room. It does not drain at all. Room gets much too warm leading you to have to turn the AC wall unit (like the one you may have at home) on during the winter. However the AC has not been cleaned in far too long & has a very musty smell. Otherwise, inexpensive & accommodated my arrival time in the middle of the night (attendants at other nearby hotels claim they have a cutoff time of when they will accept your money!). So I did appreciate that I was allowed a room at least. I would have to be paid to ever stay at this hotel again. Sleep in your car.

Quality was definitely missing! Dirty towels, moldy shower walls, dirty bathroom floor, earwig bugs in the bathroom, the room had a funny smell to it, the WiFi didn’t work for us! Would definitely not recommend nor would I stay at a quality inn again! Only gave it a star cause I had too!

In a few words: Stay somewhere else. There isn't nothing "quality" about this place. The hallways were in bad shape. Hotel grounds dirty. Walkways in between buildings dirty. Only 4 tables for the breakfast area. The only good thing here was the staff being nice. I felt unsafe in the rear parking lot. Doors to enter the building not secured.

Property and rooms are well worn. Dirty carpets, musty room smell. Adequate for a place to stay, near an event, but not the best.

Staff is friendly, it's in Walnut, despite next to freeway, didn't see any street campers or homeless people, we'll patrolled by Walnut LASD. Always have a room available, it's an older hotel, so don't expect new......but much better that Motel 6, or other cheaper ones, in sketchy parts of town.