Quality Inn & Suites - Hotel in Marion - 2600 W Main St, USA

The side door that we were told to use gave access to the entire first & second floor rooms was because NEVER LOCKED! | Walking that hall to our room, the air was filled with the smell of cigarettes & marijuana all the way to our room. | There were three rooms that we pass going to our room had the doors open the entire time we were there. Two of the rooms looked like they were being worked on, but there wasn’t anyone in them during our stay. The third room that stayed open was a maintenance room.  When we opened the door to our room, we were greeted by an almost unbearable stinch. We sprayed perfume just to be able to breathe.  It was awful. The carpet was extremely worn, with shredded seams.  I wouldn’t even consider any of us taking a shower because it was so unmaintained. The inside bathroom door was shredded from what I would guess to be a dog clawing to get out. | I will never use TripAdvisor again, because it is clear that the stars they give are inaccurate.  Had I known the area, I would have definitely chosen one of the many other places to stay.| To me, this place was worth half of what we paid. The only good thing about our stay was the receptionist when we arrived. She was very pleasant.

Front desk staff were great. They were very friendly and very helpful. The rooms were clean but room service was spotty. The pool area was nice-the pool was always clean and the water was nice. They had plenty of chairs and tables to relax in. Breakfast was good-typical continental fare. Overall, we had a great stay for a great price.

Waited at front desk for nearly 20 minutes when trying to check in, around 9pm. Which wasn't a great first experience. Room was sufficient. Except lamp plugs were plugged into themselves. Which was strange. The biggest annoyance is while trying to get some coffee in the morning, the employee just was in everyone's way the entire breakfast, is it really necessary to SLOWLY stock and unload cups and various items while people are trying to get some mediocre coffee? After 10 or so minutes, I gave up on trying to get anything hot as she had a luggage cart in front of it and was just hanging out.

Room was very spacious, but oddly missing a microwave, but did not mind walking to front lobby to warm up food. One thing I could not stand was the nasty smelling shower curtain. It smelt like old soggy clothes and it made my room smell so horrible. People's bodily fluids, dirt, and skin cells go on those curtains just like those bed sheets and blankets. If you are washing that because of that reason, then the shower curtains should be washed as well. I did stay there after that incident and I called the front desk after 3pm and the woman at the front desk personally changed the curtain for me and gave me a fresh clean one. So I thank her for that! The ladies who work the front desk are very kind and helpful.

The room had not been cleaned when we checked in Saturday at 530pm. We were given a different room with several issues. There was a strong urine smell in the area between the beds. The toilet stool was not affixed to the floor and the toilet seat was broken. The bathtub / shower bottom was not textured and very much a slip hazard. The pool was clean and although small for the size motel it was nice. For the price this motel was beyond subpar.

The jacuzzi was absolutely wonderful! The bed was very comfy. Decent breakfast, however, I wasn't pleased by the 4 roaches I encountered crawling up the walls! My husband also lost his hearing aids so we pulled the couch and chair out searching for them. Unfortunately, we never found them...instead we were shocked to find various food items and trash that you could tell was old and been there for quite some time! We promptly brought it to the front desks attention. Their reaction was shock but other than that they did nothing to make me feel better about the situation. Some type of reimbursement should have been given in my opinion.

They recently updated the rooms their tvs are decently sized and nice. The beds are new and medium not hard as a rock like some hotels. Everything is clean and 100% on par to what a 3 star hotel should be. The staff is lovely and friendly to talk too I hope to get to stay at this hotel again!! Great price for the stay!

Update: After responding to the survey the hotel sent, I was contacted by someone that said they were the Assistant Manager of this hotel. They stated they were sorry for my experience, they looked into my concerns and fixed the issues I noted, and would credit points to my account. When a week has passed without any points showing up, I reached out to Customer Service, not because I cared about the points but it was one more method of disappointment. Warren responded to me the next day asking for more info. I provided it and within a few hours Alfredo replied and points were added to my account. I'm still ambivalent about this particular hotel but I'm pleased that the chain itself appears to care about its customers. Original review: Pros: staff was nice, breakfast was decent, and there were no bed bugs. Cons: literally everything else. I was prepared for a smoking room even though I'm not a smoker. However, the insane price gouging for the eclipse meant that what could have been an adequate $70 room had me paying $300 for: -a bed that was smaller than the headboard and barely fit 2 adults -a bathroom that hasn't been deep cleaned in a decade -a hair dryer that didn't work -carpet that had stains and ground in dirt -cigarette burns including holes in the covers -and worst of all, for my family of 4, we had 2 bath towels. When I asked for another towel, I was told they didn't have any more!! They "never expected this many people". Hah! This particular location has been sold out for over 3 months. Every news agency has predicted crazy amounts of people in Carbondale/Marion. The only way you wouldn't have expected these crowds is if you stuck your head in the ground and didn't care to think ahead Again, all the staff was nice and helpful as much as possible. It's the management and their apparent indifference to anticipating needs and price gouging tactics that leaves a lot to be desired.