Quality Inn & Suites - Hotel in Richfield - 4742 Brecksville Rd, USA

It place was incredibly OK. There wasn't anything super special... but it was as awful as it could have been. Some family and i were comping up for the weekend and originally booked with a far worse hotel. We switched to booking with Quality the night we needed to check in (due to the state of our other hotel). They were very accommodating and we got a room right away. They had good options for things to do while in the hotel, like mini golf and swimming, but both are in need of some TLC. The 9 hole mini golf had loose boards and broken clubs. The pool and hot tub need a deep clean and some maintenance. The rooms were a little outdated but overall not too bad. They were decently clean, aside from little things like the floor grout and the faucet. The beds were comfortable and bug free. They offered a free continental breakfast, bagels, waffles, yogurt, juice, and other things of the sort. Staff was quite friendly and would say hello and good morning any time you would cross paths. Overall, this hotel wasn't that bad. It just needs a bit of a face lift.

Clean and good service. I stayed with my S/O and two huskies here. The rooms have really good water pressure in the shower and the pillows were great. The lower area of the hotel is a bit dated, however, they seem to be doing a decent amount of renovations throughout. Breakfast was included but was very minimal.

Pretty disappointing. Good play area for the kids, but that's about it. Phone in my room does not work, just had large brown smears on my "clean" towel hanging by the shower... barely an apology when I went to the front desk. They just handed me 2 new towels, and didn't even ask what room I was in or anything... room overall not very clean.

This hotel is in desperate need of a deep cleaning. The room was dirty. The floors did not appear to have been swept in our room or in the hallway. The bathroom was very dirty. There were several cracks in the tile and the vent was falling out of the ceiling in the bathroom. The play area and pool were the reason that we selected this hotel and they were a letdown. Again, they weren’t very clean. The pool liner seemed to have an issue where it wasn’t pulled tight. The hallways and rooms are dated which would not be a problem if they were properly cleaned and maintained.

Seriously, we loved this hotel. It wasn't perfect...it could use a good deep cleaning but it was clean in the places that matter. Our room had a fridge and microwave without asking 🤷🏻‍♀️ There was an indoor pool, kiddie pool and hot tub as well as free mini golf, a play area (like burger kings used to have), ping pong and Cornhole. It's a vacation all in hotel... Plus the breakfast was good and plentiful.

Tldr: They photocopied my credit card, which is extremely inappropriate and violates their contract with Visa, etc. I know this because I am a business owner who used to run cc slips, and I had to store those under lock and key. (I actually read contracts that I sign) I prepaid through an app (non-refundable) while travelling for my business. I was asked to sign a paper with a list of rules, including that I had to wear a wristband while staying here. Bizarre, but I signed. Another card with a bunch of info next, I said what is this? He said you can just sign, I will fill it in; I think he sensed I was tired and frustrated. I've never had to fill out such paperwork for a prepaid room. Then I hear the photocopier; I said, did you photocopy my credit card, he said yes, but we will shred it in the morning. I said, you will lock it up right? He tried to duck the question by repeating about shredding it. I said, you can't photocopy my card unless you store it under lock and key. At this point he gets *very* aggressive and angry and says he doesn't like my attitude and says he's canceling my room. Note that I never raised my voice or got aggressive with him. I said the app doesn't allow cancelation so unless you refund me in cash I will not leave. Just give me my key, I filled out your stuff. This was the nastiest, most aggressive clerk I have ever dealt with in the last 25 years. I will not be back and will be taking appropriate action regarding this incident.

Took a chance, and it didn't work out. The rooms are dingy, the first encounter I had with a employee was someone demanding my wristband (I had just checked in 5 minutes before), clearly they have issues with locals breaking in to use the pool... Which was carpeted. The play structure was the best thing about the place, the arcade was way over priced and has bad games, the door lock to our room was broken, the back door they sent us to had been clearly kicked in and was very damaged, another door didn't have a lock and just opened, it definitely didn't feel safe, we left once we booked a safe and clean place 30 min away.

Our church community has had several events at the Quality Inn location and we have been extremely happy with the entire experience. The food, service, staff, price, accomodations and activities for the children have all been wonderful. We were pleasantly surprised at the amount of items for them to partake in; especially the indoor pool, putt putt and ping pong. Yes some items could be updated however, everything was VERY comfortable and clean. The staff went out of their way to make our experiences the best possible.