Quality Inn & Suites Lawrence - University Area - Hotel in Lawrence - 2309 Iowa St, USA

They keep the place clean. They offered ice water on a hot day. The pool was nice and maintained. Everything was working in our room. Breakfast was pretty good, too, and the coffee. Overall, it was great value for what I paid.

I have been a Choice member for years, and this was the absolute worst experience I've had. I could tolerate the dirty towel left in the bathroom. The barely adequate cleanliness of the room, peeling paint, used lotion and lights that need to be replaced. Unacceptable was having front desk people not listening when I complained about the lights, instead stating they would come to the room to show me how to turn the lights on. Unacceptable were the beds that should have been replaced long ago and warm water not hot. It was so bad that we checked out to go to another hotel even though the 2nd night was already paid for and non refundable.

Looked nice when we first walked in, but our room had strange stains on the wall, the chair was filthy, and the fridge was WARM with a red liquid in the top drawer. First 2 room keys did not work. The hot tub was closed off and had 3 inches of water with algae floating. Main pool had me growing icicles. 🥶Staff was nice. A lot of things are dated and in a state of disrepair.

This is the dirtiest hotel we've been in ever. It starts from the parking lot that looks as if people had been emptying their ashtrays outside their doors for years to the underclothes also in the parking lot. Inside is no better. There was something sticky on the table, food in the refrigerator, hair in the shower and on the floor. There is dirt and grim in the corners around the tub. Where you get ice has trash and appears to have never been swept. The place is run down but more than anything, it is filthy.|I wish I had taken photos of just outside the room. There were mounds of cigarette butts, clothes and trash.

The room was aged and the drains didn't drain very well but the room was clean, beds were comfortable and to have my pet in the room it was only $10 for 2 nights. The pool was clean and wasn't over chlorinated. For the money a great stay and will consider next time in town.

Room was clean. There were some things that did not make our experience a great one. Workout room door wouldn't open with our key. The machines didn't always work. The breakfast was limited to waffles with syrup. No fruit except bananas. The eggs and sausage that were served did not taste like eggs and sausage. Only juice available was apple. A piece of paper was placed over the orange juice that stayed out of order for our entire stay. We were there 5 days. We had to have our key cards reactivated twice during the 5 days we were there. The cleaning people did not understand what I was trying to explain to them when I wanted to get more towels. It was an ok stay if you just needed a bed and shower. The a/c worked and the bed was comfortable enough to sleep.

It was a normal stay for us. The hallways to the room was warm, but our rooms was cool :) the eggs were good to us. Overall we like going to quality inns because it’s affordable and usually always get a good room because we book ahead of time . We will be back if we are in this area

Outstanding customer service from Sushi! He is a real gem! He genuinely cares about the guest experience, and he is willing to go above and beyond to make sure his guests are happy! Sushi's amazing customer care made all the difference and made it a 5 star experience.