Quality Inn Airport - Hotel in Buffalo - 4217 Genesee St Building A, USA

Absolutely worst parking experience ever. I got at the hotel to drop off my vehicle on Aug 29 at 10.40am. The lady at the reception was so rude that first she sent my daughter out that only one person is allowed in the hotel. Then very rudely she said, that she couldn't see my reservation and left us stranded there. She said even if she will allow us to park, with a new online reservation, there is no driver until 5 pm. The behavior was highly unacceptable and she bluntly refused to help us. She said the website we booked at is not legit however it was very much legit as I used them all the time. I wrote time and day above for the management to know who was at duty at the time. Just because of her uncouth behavior we ended up missing our flight and that ruined our vacation.

DO NOT LONG TERM PARK YOUR CAR THIS HOTEL!!!!!! I had the absolute WORST experience at this ghetto low level hotel. First of all its VERY dingy and unclean. I would never even consider sleeping at this place, visually screams bed bugs and roaches... Which was validated when I was left at the airport for over an hour and a half waiting for the airport shuttle due to the manager being on the floor assisting Pest Control. Another lady and I spent over an hour calling front desk for shuttle pick up, NO ANSWER AT ALL!!!! WE HAD TO WALK FROM THE AIRPORT!!!! disgusting customer service from the manager when we arrived (she still wasn't at the front desk).. I could go into further detail but I am currently filing a complaint with their general manager... Oh and let me add that when I asked the onsite manager for her bosses email address, she wrote down a completely fake address so I couldn't email her boss... Ha, I'm way smarter, I definitely called customer relations and verified and got the CORRECT email address... Now I have what is needed to rectify this problem. You'll be hearing from me!!!

I left my car there while I traveled and will NEVER do it again. This is the most awful dingy dark and dirty place I ever seen in my life. They don't even deserve 1 star. The lady at the desk is also the van driver and has no personality at all. When I returned from my trip it took 15 minutes or so for her to pick me up. Once we got to the parking lot at Quality inn she just assumed that I was with the other people. She didn't even bother to get off and open the door. So I walked back to car and decided I will not be using their services ever again even if they said it was FREE!!!

[For those who use their parking facility] I cannot express enough gratitude for the outstanding service provided by Km at Quality Inn's parking service. Arriving in heavy snowfall, Km swiftly facilitated our check-in process and guided us to the long-term parking area. What truly amazed us was her thoughtful gesture of personally escorting us in the shuttle, sparing us the trek back to the front desk through the snow – a level of attentiveness that truly went above and beyond. Upon our return to Buffalo, we called the hotel to arrange pickup to the parking lot, and once again, Km was there to greet us. Not only did she remember us, but she also welcomed us back to Buffalo, adding a personal touch to the experience. She even escorted us directly to our car. The entire experience was seamless and delightful, thanks to Km's exceptional service. Without hesitation, I highly recommend Quality Inn's parking service, especially with Km's attentive care. Should the opportunity arise, I will certainly utilize their services again. Thank you, Km, for making our parking hassle-free and memorable.

This review addresses the customer service experience booking airport parking at their facility, not for a hotel stay. The overnight clerk, whose name was Kara, was the most despicable customer service individual I have encountered in life, and I am 66 years old. I arrived at 545am, and there was no one at the counter, just a few hotel guests milling about the lobby. With my plane departure time getting ever closer, this Kara finally shows up around 605am, not even an apology for my wait, then proceeds to berate me for entering the wrong arrival time on my reservation (I inadvertently punched in a noon arrival my bad). Her attitude and demeanor was so off putting so I simply asked, "have I upset you in any way?" in a calm voice. At that point she screams at me that she is cancelling my reservation and orders me to leave. I ask if I will be given a refund (the parking fee was prepaid), she refuses to answer and just keeps screaming "LEAVE!". A young security guard shows up out of nowhere and says the authorities will be called unless I leave immediately. I stand my ground and keep asking the same question, and the reply is the same as she is getting louder and more bellicose. This, all in full view of other hotel patrons watching this entire spectacle. I walk out into the parking lot. At this point my flight is 40 minutes from departure, so I make the instant decision to just take my chances and leave my vehicle there, and walk over to the terminal ( I use this park and ride all the time because it is steps from the airport and no need to bother with the shuttle). The next day I call the hotel and speak to the gentleman in charge of the parking. He apologizes for what happened, and from the way he sounded, was already all too familiar with the antics and behavior of this Kara who apparently has bullied other patrons in the same manor. My vehicle was there and intact upon my return, although during my time away I can admit I was stressed as to something that my happen and if my car would be towed or vandalized. Fortunately no issues and I received my value for the fee I paid. I will be emailing the hotel, but as for now, have no plans to patronize them again especially if this hideous woman is still in their employ. To anyone reading this, be forewarned.

From the moment I checked in, I saw that this hotel was housing immigrants, sent up from New York City. The children were unruly and running around. And the lobby was just chaotic with caseworkers, and said immigrants. And there was also security added to this hotel. (Which didn't appear to be doing their job, they had airbuds in their ears, and on their phones) There were numerous other guests, trying to rebook in a different hotel. When we checked out the next morning, I nearly hit 3 small children who were in the parking lot.My return reservation for August 5th was canceled on me,by Choice Hotels. They said they were closed For the month of August for renovations period when I looked at their website. They are fully booked for an entire year, It says , so they lied to me. The rooms were definitely in poor condition, but I am sure that housekeeping is overwhelmed with the chaos. I guess luckily for others, They won't book anyone for the next year, so you won't have to deal with it.... Do better Choice Hotels

Rooms are spacious, bed are comfortable and our room was neat. Even it was basic but I still enjoyed the breakfast specially the waffle, egg and chesse sandwich.. ||My only concern is that one of the reason I picked this place is because its price and offer free shuttle bus from and to airport. We came all the way from Dubai to Buffalo approx 25 hours flight including layover and it will be good to have someone to pick us up as it is our first time in this place.. During the booking, I immediately send them email and follow ups in their customer service online but no reply. On our arrival no shuttle came and we ended up renting uber. I found out during check in that you must call them directly to arrange transportation as they dont communicate through email.. I guess for those coming internationally and do not have local sim yet for lower cost of calls upon aarrival you have to consider this when booking.. Also the receptionist suggested to ask help to the airport concierge to make a call to the hotel.. But of course I appreciate this if during the booking there is a suggestion like this in their website or atleast a proper email reply..

I came for business. The lady at the front desk had no clue what she was doing. She gave me a room that was disgusting and filled with garbage and wet towels. So I carried my bags to the front desk and asked for another room. She gave me a new room on the other end of the building. I get to that room and it also has garbage all over it. The chairs were all ripped up, and there were layers and layers of dust everywhere like it had never been cleaned before. I go down to the desk again. At this point, I'm getting annoyed because I'm carrying my heavy suitcases all around the hotel after driving hours to get there. She apologizes again. Gives me a new room. It's disgusting, but I figured at this point, it's not going to get any better. I was expecting a call to my room phone, and the front desk had no clue how to work the phone system. Then, later that night, a party broke out in the room across the hall. At 3 am the police came and kicked them out. I ended up getting no sleep and staying in disgusting filth. I could have gotten a better night's sleep had I just slept in my car. Avoid.