Puff N Stuff smoke shop - Tobacco shop in Ridgecrest - 634 S China Lake Blvd, USA

I've never written one of these before, I think. I just had the most outrageous experience though that I've ever had with a retailer short of the time that my 4-year-old thought it was cute to rip off all of the tags of the beanie babies in the Hallmark store. The person who handled my purchase earlier today for a bottle of vape juice, milk of poppy, was fabulous. She was helpful sweet and courteous. However the person who picked up the phone tonight at 9:40 when I called to, mainly as a FYI, and not even to make a big stink about it like he did, that the seal on bottle vape juice I purchased was previously opened and quite apparently used already to some small degree. But Mr. Personality interrupted before I could even finish my sentence saying, "No, no, no, that didn't happen"! Reality check: Am I really going to call, waste my time, and come up with some lie for a freaking bottle $18 bottle of vape juice? What would be my motivation? I got the feeling from him though he was going to argue even if I called to say what a great job his clerk did earlier today so obviously never going back there... Since your business is doing so fabulous, you could be as rude and disgusting to your customers as you want to be and not listen to what they have to say, let me just say, now because you can't interrupt again... That you can take your $18 of used vape juiceband stick it you know where. Too bad $18 is worth more to you than the at least $400 I spend on vape mods each year. You might want to start acting like you're in the customer service arena, oh wait that's right you are. Apparently the customer service portion is and all that important to you. Good luck with that

I come here often, I won’t be going back anymore. I’ll let my friends know too. I just bought a new glass and I noticed it was broken in the car. I immediately went back into the store and asked if i could do an even exchange and the man was very rude. He started repeatedly saying “you broke that yourself” He wouldn’t let me explain anything. I walked out because it was very obvious he wasn’t going to help. The customer service is a joke. They don’t care about their regular customers.

The workers are very rude there. They don't care about their customers very much. They sold me a touch that didn't work. When I took it back the same day they would not let me exchange it.

Puff N Stuff is your one stop shop for all your smoking needs and then some..Frank and Louie are awesome and their employees are always friendly and willing to help you with whatever you may need..plus you save a bundle on everything prices are lower then anywhere else..so shop at Puff N Stuff you'll be glad you did...tell Frank and louie, Debbie sent you..

Been dealing with these two brothers since they owned the gas station by my house. Great selection of vapes, vape juices and glassware. They can be a little stubborn sometimes, but so can I. It all works out. I recommend Puff n Stuff for all your vaping needs.

Lots of kool stuff 😎 👌 Great variety of cold drinks, clothing, hats and smoking accessories.

My name is Samantha and I think puff and stuff has 5 star quality service!

Flash is such a character! He brings business into the store with his amazing personality. And they have great prices!