Protech - Castle Rock - Computer store in Castle Rock - 825 Wilcox St, USA

Bought a new Samsung Touchscreen lap top with stylus, from him, this past early spring ... it was just what I wanted, just what I needed and at a very fair price. It was leftover stock and developed a problem with the battery in the first few days... It would not charge... worked fine when plugged in, just showed 100% charge, never really charged and would not run off of the battery, only worked when plugged in. Strange, right? Not really. I looked up this issue and apparently, old stock, never used for a year or so, the batteries go bad. I returned to the store and explained the issue. Gary ran some diagnostics, said I was right and didn't flinch. He ordered a new battery immediately. It took about 10 days to come in, but when replaced ... all has been well since. Totally satisfied Love this laptop... and despite the problem I had, Gary stayed in there and made it right.

Excellent customer service from the very beginning! Gary is a wonderful business owner and really tries to be there for his customers in every possible way. I live a few hours away and needed a new fan on my laptop. Gary helped me figure out my options and gave me the space to decide what my best choice was. After searching locally and receiving very poor customer service from other laptop technicians, I knew it would be worth the drive to get my computer fixed here. Gary even ordered the part ahead of time, so that I could drive down and wait and get it fixed in one day rather than mail it or come in two separate trips. And he didn't ask for payment until after the repair was done. Gary even complimentary cleaned my laptop and updated it as part of the repair. He went above and beyond in every way. I highly recommend using ProTech for any of your computer and tech needs! Thank you Gary!

The best place to go for computer needs. I've been in several times for help and each time the service has been top notch. I've also purchased a laptop there which exceeded my expectations on specs for a price that couldn't be beat.

We took our Lenovo laptop to Pro Tech for evaluation and general diagnostics. We met with Gary who was quite knowledgeable and personable too. When we left, our Lenovo laptop was running like a new computer. It truly is a blessing to have found this gentleman, who couldn't be friendlier in addition to showing his amazing knowledge as to how computers function, and how to fix that which is not working properly. The location of his office is convenient, and further confirms that Gary is our "computer guy!"

ProTech - Castle Rock is a great place to have your laptop, desktop, iPad, iPhone or printer repaired or if it’s time to upgrade, you can have a desktop built to your specifications! There’s no one better in Castle Rock than Gary Faircloth! He’s amazing when it comes to fixing all computer related equipment. Highly recommended!

Gary heard I needed some assistance this morning and had me come right over to his office. He showed me what I had to do to get the results I was looking for. Quick, efficient and courteous. I’ll be back next time I need something.

Gary and his staff fixed my expensive gaming laptop like it was nothing. Super professional and quick and got the job done. Will recommend to anyone.

Fixed my laptop speedily and gave great advice on care. Went above and beyond to make sure my tech needs were cared for! Thanks Gary!