Progressive Tech - Computer repair service in Seattle - 6717 Roosevelt Way NE, USA

I've learned over the years to judge repair services not by how they handle at their best, but how they handle things when they go wrong. I needed them to clone and upgrade the SSD in my laptop and while cleaning the dust out, one of the internal fans broke. These things happen. They called me immediately, filled me in on what happened, ordered the parts, and fixed what they broke promptly and free of charge. They were upfront and transparent with everything and handled it exactly as I would've hoped. It's refreshing to see an honest, capable repair shop, and I'll definitely be using them again.

It's normal to be weary of a business you have never used before. Not the case here! I found Progressive Tech to be very helpful, friendly, willing to answer all my questions, and fair with pricing. I'm not weary of them any longer and highly recommend them.

Called the shop for a quote on MacBook Pro touchbar replacement. Got put on hold, and they never came back. They also said that touchbar alone can not be replaced, and they'd need to replace the entire top case, even though there are 25 min youtube videos of techs doing it.

Progressive Tech delivers a solid service very needed in the area. Responsive and knowledgeable.

Progressive Tech has helped me with many issues over the past ten years. From data recovery on dead machines (both desktop and laptop), to screen replacement on a laptop to troubleshooting other hardware issues. Just recently they helped me troubleshoot problems with a brand new laptop that helped me confirm my suspicion that what I got wasn't performing as advertised -- helping me make a quick decision to return a laptop rather than try to keep fuddling with it myself for probably longer than the return period at the store. Every problem I've had with a computer has been fixed by them quickly and efficiently. Their new location on Lake City actually has parking, too! Previously when I worked with them, a receptionist (not a tech) would answer the phone, and not be able to talk shop much. Now, their techs have been answering the phones so I'm talking to an expert right away. Big kudos to the Progressive Tech team for being an awesome local businesses, exceeding my expectations much of the time.

I can only highly recommend this place. They helped me out as quick as can be. Yesterday evening, shortly before their shop closing hour, I called them to ask about my mac book pro, which I urgently need for work, not any more booting and one of their team members even offered to come to the store one hour before the opening hours the next morning to ensure that the issue could get fixed as fast as possible. I stopped by early in the morning and handed over my laptop and after less than an hour, I had an email from them telling me that only one cable needed to be replaced if I agree to it and the laptop boots again. What a relief, so thanks to them again!!

Love these guys! Went to the Apple Store and they said my iMac was one year older than they would work on. They offered to recycle it for me. Then one employee there recommended Progressive Tech. I brought it in and they replaced the power supply and did it even faster than promised. They told me all the prices up front. They even asked me if I was interested in getting a quote for upgrades. I could have said no and they would have just fixed the power supply. I opted to hear about the upgrades and they let me know that they could bump up the mac's RAM and my machine would run better than ever. Yes! I wanted this. So, they fixed my computer and increased the performance. Sorry Apple, no recycling needed! Thanks Progressive Tech!

Excellent customer service! The apple store referred me to a data recovery specialist because they were afraid my hard drive had crashed and I had not backed up my computer. Progressive Tech was unbelievably friendly from the beginning and explained each step of the process for me. We talked on the phone several times and they were extremely patient (I know very little about computers). When I came to pick my fixed computer up, they spent an extra 15 minutes walking me through everything - it was exceptional.