Pro-Tech Plumbing & Heating - Plumber in Flushing - 1112 Clintonville St, USA

Installed brand new dishwasher that was broken when they left (didn’t mention it) Overpriced / overcharged - 1600$+ for simple work Dishonest / predatory Rude customer service (Jennifer) Charged 1600$+ (6 hours plus $250 (5 valves at 5-10$ each in the store) plus tax) for dishwasher installation, valve replacement and shower cartridge. We had to call another plumber to fix their problems.

BEWARE! Regret not reading the reviews before booking with this business! I was referred to Pro-Tech by my building manager. First red flag - they refused to schedule anything until I filled out a form and provided my credit card number. Upon scheduling a toilet repair, I explained that I needed a wax ring and two new washers in the tank. They estimated 1-2 hours (2-hour minimum); I scheduled an appointment for May 10, 2024. On that day, I received a call informing me of their arrival time; the receptionist and I agreed on 10:30 a.m. (but she said they would be there by 10:00 a.m.). I arrived at 9:40 a.m., which is when the plumbers walked in (relevant later). The plumbers walked into the apartment; as others have noted, the tone was not professional. The head plumber was unfriendly, couldn't answer any questions and was talking on his phone cursing. They worked until 10:30 a.m. and then left to get a part from a store down the street. At 12:07 p.m., I called Jennifer (office) and told her the plumbers still had not returned. She called them and then informed me that they were on the way back. She also informed me that the bill would be adjusted for this extended time they were out (having lunch, too?). At 1:09 p.m., they still had not returned so I called Jennifer again. They walked in at 1:10 p.m. and completed the job at 1:40 p.m. So in summary, the plumbers worked for 1 hour and 20 minutes and were out for 2 hours and 40 minutes! (The customer pays for their time out, too). Upon their departure, I received the bill. Not only was I charged for the four hours from clock-in to clock-out (and remember, their estimate was 1-2 hours), they even tried to charge me for more time, claiming the plumbers walked in before 9:40 a.m. I explained that it was a point not worth arguing because my appointment time was confirmed for 10:00. Jennifer was arguing with me; I realized the other receptionist had tried to pull a fast one by telling me to arrive at any time. She figured the plumbers would arrive whenever and just bill me beginning at that time! Anyway, Jennifer never took off an appropriate amount for the extended time the plumbers were doing who knows what getting the part. At the end, I was standing in the hallway on the plumber's phone going back and forth with her. I asked her if I can just get home to my desk and sit down to sort out the bill. She said NO, it has to be done now. I told her I do not authorize the amount she is charging and she said she has my credit card information and she is going to charge it then put me on hold. She returned and said the card has been charged (approx. $1,000) and hung up on me. I understand they probably try to take advantage of people as most that live in these buildings work corporate jobs and either don't know much about plumbing work or simply do not care because they are too busy. Conversely, I have worked with many plumbers in rental houses and know enough to understand that charging someone 4+ hours for replacing a wax ring and two washers in the tank is ludicrous. Also, they charge for their (unreasonable amount of) time in traveling to get parts (when they should have parts available or be prepared) and still apply a (huge) margin on the material. I was charged approximately $127 for material costing maybe $20. Finally, when I made the appointment, I told them (in an e-mail) exactly what needed to be done so they certainly had the option of looking up the toilet model and getting the parts beforehand. I would have been fine with them charging me a reasonable amount of time to pick up parts on the way. I tried to resolve this by calling the owner. Not surprising – he was dismissive and didn’t want to hear much. Usually, the tone at the top permeates the entire company so after my experience with Jennifer, I did not expect much from the owner. If I have to spend several business days getting justice, I will because this should not be accepted behavior. Meanwhile, I hope others will find this helpful and support small businesses that actually care about their customers.

My sister needed a plumber, so I did some research and came across this company. Unfortunately I didn’t see these horrific reviews or I would have never hired them. The overweight plumber who came had a very bad attitude and was not polite at at all. Dident answer any questions I had regarding invoices. He screamed at my sister saying call the office. Not to mention he smelled horrendous he also scratched my sisters brand new tile. Terrible don’t use this terrible company, when I spoke to hr

A team of two plumbers looked at a small leak under my bathroom sink. The rude, fat plumber who did all the talking while his colleague worked announced that a flex hose needed replacing. The two went away, leaving their tools. A little while later the fat, unpleasant plumber called to say the hose is unavailable unless I write directly to the manufacturer. He said it could take weeks to replace and suggested I buy a $500 faucet set instead, then pay him and his buddy $200/hr. to install it (estimating the job at 3 hours). You do the math—we're looking at more than $1,000. I told the fat guy to bring the original hose back; after it was reattached, my leak was 10 times worse than before. I threw them out of the house and went to Home Depot, where I got a beautiful faucet set for $140, and used a HD-recommended plumber, who installed it perfectly for a total of $260. Never, ever, ever, ever call Pro-Tech for anything. I've rarely experienced such horrific service and nasty treatment.

Pro-tech Plumbing is definitely not worth the prices they charge! Rosie, who answers the office phone is incredibly rude! I booked a plumber to come February 16th, 2018, between the hours of 10AM-2PM (a large window of time). The plumber never showed up. When I called at 2:45PM, without apology, Rosie said, "Yeah, they got busy they won't be coming today. You're going to have to reschedule." I made another appointment for Feb 21st and got the same long window of time 10AM-2PM. I asked Rosie if I could have priority since I waited home the entire day for a plumber who never showed. She explained that priority is for emergencies only and my only choice was the long time window but assured me they would come to this appointment. On Feb 21st, at 2:15PM I called Rosie and told her the plumber had not yet arrived at my apartment even though he was scheduled to come before 2:00PM. Again, no apology! She said, "I think they are in the area and will be there soon." Think??? In this day and age with cell phones and GPS, why doesn't she know where her employees are, and why isn't she calling customers to apologize for their lateness and let them know more accurately when their employees will be arriving? The plumber arrived late, at 2:30PM to install a replacement washer. When he left my apartment, the washer was leaking. We later found out the leak was due to a cracked piece on the new washer. The plumber was in my apartment for 1 hour. We were billed for two hours because that is Pro-tech's minimum. They were also supposed to fix a toilet. They said they had to order a part and they would need to come back. If we used them to fix the toilet that would be an additional two hours even though it would only take them an hour or less to fix the toilet. So, we would be paying them for four hours of work when they only did two. You decide! We won't be using them EVER again! Fortunately, we are on the board of directors of our building and have a meeting with the managing agent next week. It will be strongly recommended not use Pro-Tech because they are unreliable and overcharge and Pro-Tech will likely lose their business with our managing agent. Pro-Tech can thank Rosie for her great customer service!

Gabby and James replaced a Kohler toilet with another Kohler. They were skilled, professional and courteous. Everything first class.

Avoid like the plague, it is a scam! Awful experience. In June, I called them for a leaky faucet. They replaced the hose inside and said that was all that was required. And charged me over $600. 6 months later, the hose is leaking, and they are telling me that now they will have to replace both the faucet AND the hose AND charge me in full again! I was absolutely astonished - wouldn't a reasonable individual expect a faucet to last longer than 6 months? The customer service is extremely rude on the phone. I asked to speak to the supervisor, and they said "the company manager won't speak to a customer". Avoid like the plague!

A few years back I called this company to help my grandmother in flushing fix her water heater in her basement. A plumber named Mike i believed managed to identify the problem by replace the ball valve for the water heater ,not charging much and leaving with a pleasant satisfaction to our family. Thanks to him I got inspired to enter the trade and now I am in california practicing this beautiful art. Thank you Pro - Tech ! thank you mike !