Portillo's Elmhurst - Fast food restaurant in Elmhurst - 155 IL-83, USA

As always, Portillos does disappoint when it comes to food. Italian beef sandwich was served and it was goooood. Elmhurst location is pretty big and it can get crowded really fast. Shopping center is down the road from it.

Constantly have problems with this location. How they have a 4.5 rating is beyond me. Today was the last time I will go here, I felt rushed when ordering, but then I sat in the drive thru for almost 20 mins. They kept giving the cars behind me their orders before mine (combo/hamburge/ 2 cheese fries/LG coke) When I finally got my order the kid never added my cokes, when I said something the kid at the window was telling me I'd have to pay for them since he didn't put them on my order, didn't feel like waiting another 10 mins so I went home. Get home and the food is OK, beef wasn't piping hot, fries were hot, burger was over cooked and dry, The cheese sauce has some sort of foreign plastic object in it, immediately lost my appetite and so did my son, extremely disgusting and will be calling the store and district manager tomorrow

Three of us were there Monday 1-29-24, appx. 7:45 pm. Order 1 Hot Dog everything, 1 Cheeseburger everything, 1 Hamburger No Lettuce No Tomato. 1 Large Cheese Fries 1 Onion Ring, 2 Reg colas 1 diet cola. Waited 10 minutes for our order, inside there were only 7 other customers eating, no one else in line. Plenty of workers behind the counter, visiting & goofing off with each other while we waited & got COLD BURGERS FRIES & OVERCOOKED COLD ONION RINGS. NO we did not complain because there didn’t seem to be one person in charge. On the way out ordered a large shake to go again waited & waited had to go ask for no one had taken care of the shake. Finally did no apology. No place was there a name or number to contact regarding the quality or food & staff. We have been going to that location for more than 20 years & the service & quality of the soon has gone way down. We will not be going there again, if we want Portillo’s we will try Addison, or Park Ridge.

We love Portillos food and atmosphere! This location was along our journey so we stopped. New for us. Great staff, attentive manager.

Polish sausage was so good. Just the quintessential kind of food you want from an institution like Portillo’s. Excellent service as well.

I went for take out. I had the Cod fish sandwich of which I order all the time. But, once I got my food home I was disappointed this time. The fish was hard as burnt. I was tired and so I did not return to the location. I guess they can't get it right every time. Oh well. I will know the next time to look at the food before I drive off.

We went after dark to grab a Chicago style hot dog and Polish for someone who was visiting from Europe for the first time. The food was really good and the fries tasted really clean. The service was under par for sure. We went through the drive-thru and they were having a good time inside and it was almost like we were an afterthought sitting out in the driveway. But anyway the food still tasted good when we got it back to the hotel.

This is my go to Portillo’s, right down the street from my house, always good service and food, but I will never order catering again. I can’t believe someone boxed this up and gave it to me. It was completely burnt around the edges, noodles hard and black. Ordered for a graduation party and the taste and presentation was horrible. Only the middle was edible. Never again.