Portillo's & Barnelli's Willowbrook - Fast food restaurant in Willowbrook - 7195 Kingery Hwy, USA

It is November 11 at 5pm. I ordered ribs and fettuccine Alfredo online. I get there and the pickup counter says they gave my order to the wrong person. They put a new order in and I have to wait 20min. I go to the barnelli counter and ask for extra Parmesan cheese on the side. The manager at this time and date tells me I have to go to the pickup counter to ask for this, the pickup counter told me to go to barnelli side and ask. The manager was rude and very short with me. Clearly not professional. I finally get my order and get home and noticed the Alfredo has less sauce than normal and there was no extra cheese. I stay too far to go back. I realize not to ever come here again and warn anyone else about this place. Update 12/31/23 I was contacted and promised compensation for their mistake after signing up on the Portillo’s link they gave. I still have not been compensated. Just a way to make it seem like they did something and I’m here to let everyone know nothing was done!!!

What a nice dining place definitely recommend. I love the atmosphere of tho solace with the music to the seating and decorations. It definitely can get packed but overall so nice. Service here was kind which was nice. Definitely an authentic Chicago restaurant. There normal hotdog here is a classic and really good. Their veggie dog was surprisingly also very nice. The onion rings were very crispy and delicious. The fish sandwich felt like an upgrade from the typical fish filet and was very nice. Their chocolate cake is so incredibly good. 5/5 would recommend

One of my worst experiences at Portillo's. First off the lady taking our order was extremely rude and from what we received took our order wrong. We asked for an Italian Beef not dipped with sauce on the side, we were sad when we got back to our hotel and the sandwich was dipped wet and soggy. Fried were cold and not crispy like we are used to.We also got a Chocolate Shake that was warm and unappetizing. The only thing they got right was the Maxwell Street Polish. Overall this experience was terrible and really questions our desire to return with is sad as we always try to hit Portillo's when we are in town.

Extremely good tasting food and not expensive at all! This is the definition of tourist spot! The atmosphere is awesome and there is plenty of seating inside to get the full experience. Even though it's an assembly line experience, be ready to wait for your food! Most orders took well over the 10mins wait time so just be patient!

Overall, I love Portillo's! This is a great restaurant for a night out with family or friends. My favorite items are the French fries, chopped salad, and chocolate cake. Most of the time, the food is fresh, and my French fries don't make it home. Lately, my fries haven't been fresh, or the chopped salad has a few tomatoes included after requesting "no tomatoes." The staff is always pleasant and makes the correction immediately. Don't take my word for it. Try them put for yourself! The store is always clean, and the associates work diligently to fill your order. Thank you, Portillo's in Willowbrook, for your service.

What a great discovery, the polish sausage and the burger were delicious. I would definitely go back for a quick casual dinner. The inside was really cute and brought you back to the time of the 40s. Classic Chicago style hot dog!

Placed and order on Thursday for pick up at 6 on Saturday. Called on Saturday 30 minutes prior to confirm just for someone to advise that they were behind. Ok our event started at 7 so a few minutes wouldn’t hurt. However 40 minutes later our order was ready. I must say I did not like the beef at all. It smell weird and was not worth $145 bucks. I tried to reheat then next day and it was awful. I asked my Husband I say this doesn’t taste like the original beef we always buy and he agreed. 5 pounds of beef wasted. No one ate it. Highly disappointed

I typically love Portillo's and we stopped at this location after coming home from Midway Airport. We ordered and it took 15 minutes to get our order. At least 10 people were standing around the pick up area for 15-20 mins for their food. Then my beef sandwich had almost no beef. I took a picture it was so bad. I mean look at it! What is that? My husband had ordered a double cheeseburger, picked it up, and the bun tore in half. I asked if it was cut in half, like in purpose? No, the bread just... split. I would have complained right then but with a group of people standing around waiting for their food I really doubted I would have got anywhere. Very disappointing.