Popeyes Louisiana Kitchen - Chicken restaurant in Orlando - 5245 W Colonial Dr, USA

Waited 25 minutes before I decided to ask for my refund, the worse part it was the drive through. 6:45 ordered my food, 7:10 asked for a refund. Got my food at Wendy’s in 5 min shoutout to the good people at Wendy’s

Literally had the worst customer service experience. Whoever the worker was taking orders at 6:30 came off very aggressive and I will never come back, but what can you expect when it’s literally in Pine Hills.

Went to Popeyes on West Colonial Dr in Orlando. Greeted by the sweetest lady (Willie), she took our order & we requested fresh chicken & was told it will be 15 minutes which wasn't a problem for us. After seeing several customers coming & going & we were still waiting. After 35 minutes we went to counter to inquire what was taking so long. The young man asked the girl in the back how long till #103 &104). She answered with an attitude "they shouldn't ask for fresh". We asked to speak with the manager & was told she was the manager. Her name is Briana. Another team member came to try to assist us but we wanted our money back. When Briana heard that she said "so they just had me to cook that for no reason". We probably will never return there again as long as they have people like Briana as manager & representing them.

On December 11th, 2023 at approximately 1:17 pm I ordered wings a la carte via the company application which included a one time BOGO offer. I noticed the entire order was not the same flavor as ordered, and inquired about the issue with the manager on duty, whom I was told was “Brianna” that gave a very unprofessional and unpleasant response as she stated the order appeared on her end as two different flavors. She also proceeded to demand I pay an additional amount for the order. As this is my first and last experience at this store, I would highly suggest this manager be re-trained or removed as her response to this small issue may shed light on her leadership as a whole. Please screen your applicants better before offering them a position with this company.

We tried the, "Megan Thee Stallion" sauce on the chicken sandwich and the nuggets. It's a little hot with a sweet tangy flavor. It made the original chicken sandwich taste so much better. My children ate those nuggets so fast I almost didn't get a picture. 🤣 My food was hot and fresh. I never have a problem at this Popeye's. ❤

Went to get 12 piece wings that was supposed to be covered with the white parmesan sause... Ik I usually check but get home and it's just the fried chicken nit coated with a lil sauce at the bottom of container... It was rushed... I didn't want regular wings or I would have ordered regular wings😡

I tried many times with this location but this is my last time going to this specific location. I always do online orders because the wait at this location is ridiculous. I ordered at 7:50pm. Didn’t walk out until 8:40pm if you are in a rush don’t go to this popeyes unless you have time to waste. Employees have a nasty attitude but I guess that’s all our money is worth to this company.

I have to say this is the best Popeyes. The drive-in operator clearly heard me and made the order correctly. The employee at the window even tried to up sell my order. That mean they care about the business.