Polo Norte Hialeah - Cuban restaurant in Hialeah - 2050 W 56th St, USA

I order a few plates and I was very disappointed the service was great. I definitely won't go back.

What a hidden gem! We stopped by for Lunch and the Cuban Pizza was absolutely amazing🇨🇺 The pricing also can not be beat! The servers are so friendly and accommodating which makes this place even better. Would definitely recommend!

There is more than one Polo Norte but this particular one is probably the best insofar as the food is concerned. It’s lowkey, doesn’t look like anything special and it’s in an out of the way plaza in Hialeah Gardens but it is easily one of the best places to get Cuban food possibly in the whole of Miami-Dade. My favorite thing about this place is they have actual fresh squeezed orange juice. Not the pasteurized stuff that claims to be fresh squeezed but never tastes like real orange juice.

The chicken was a little old the lady in the front picked up the phone for delivery and had a nasty attitude and I got my order I called the store because they were missing beans and an order of plantains the lady did not try any effort at all to give me my missing orders long long story short I got charged for it and they never came and delivered my missing orders 😡😡

Issue #1: Our garlic bread was given to the table behind us. We then had to wait for another order to be made. Issue #2: Our waitress was not attentive at all and barely stopped by to see if we needed anything. Issue # 3: My wife ordered a frita and it was burnt, in addition to being the skinniest frita patty we had ever seen. We called over another waitress since ours was nowhere to be found. We explained the problem with the frita and she simply took it from our table. She did not ask my wife if she wanted to order something else, and no apology. No apology from management either. Very disappointed!!!

Best place for Cuban food. Everything they do is delicious. Try the sweet potato stuffed with shredded beef, I think that's the Friday special. Their Cuban pizzas are the best. I've been going there for so many years and they've always kept the same high quality. Their ice creams are the very best I've had in Miami. Try mantecado flavor! Eventually a more modern decor would do them good, to go there on dates 😉.

If I can give them zero stars I would. Inplaced an order from GrubHub at 5pm and they kept pushing the delivery time further. I thought itbwas a GrubHub issue until the driver called me and said he had been waiting for an hour there atbthe restaurant and no one would tell him why the food wasn't done. They kept telling him to find something to do while he waited. I then tried calling the restaurant myself to inquire about the order and their phones were "coincidentally" not working. I then called the drive who out me on speaker phone to talk to the lady at the front who was super rude and disgusting attitude telling me that after almost 2 hours, they hadn't made a sandwich and spaghetti n to keep waiting like if 2 hours wasn't enough. She offered to put the anger on but he rudely refused to talk on the phone and I even heard him telling the driver that he didn't want to talk and I'll get ny foos. This is my first and last time ordwring from this specific location. They lack empathy, customer service, and will make.you wait 2 hours for a simple spaghetti and sandwich!!!!

Phenomenal experience. Top notch food, atmosphere, and wait staff. Have been here multiple times, and every time is an amazing experience all around. I always take my out of town guests here, as the food is always superb. Definitely a lifetime customer!