Pollo Regio - Mexican restaurant in Balch Springs - 12136 Lake June Rd, USA

Friendly customer service and food is usually great, however I received chicken that was not thoroughly cooked. Unfortunately I noticed this after I’d already began eating it. 3 stars because I’ve been here many times and never had an issue but am concerned about the risk of food poisoning.

Very calm atmosphere and delicious food. Clean place and yummy chips that accompany the food. Main thing to recommend is the rotisserie chicken that sells by half a chicken to a full chicken that you can eat.Great service from Heidi as she checks up on her customers.

I gotten caldo de pollo many times but this time I don’t what happen it had chucks of grilled chicken instead a chicken leg I usually get and it changes the caldo pollo to American chicken soup not good at all

This was my first time eating here and it did not disappoint!!! The food was excellent and the customer service was great!!! I got grilled chicken tacos with corn tortillas, delicious! The cram churro was also good. It was hot and crispy. I cannot believe I haven’t eaten here before. I will be coming back.

Oh my goodness, what in the hell am I going to do with a half of an onion? I guess people do... Other than a big old onion on the plate, this place was great. The food was seasoned to perfection and was very tasty.

This place serves the best comfort food! My uncle always takes me here (he's a regular) and always buys a whole grilled chicken. The food is always warm and the beans are always delicious. The manager Lizet is supper generous, and always provides top tier costumer service!

Great service from Eunice. IMPORTANT!! *this review was basically forced .They didn’t get our order right and when we got to the window to pay they told us they would give us a drink for our review and the lady told us to put that they gave us a great service even tho they didn’t and we felt forced because we were scared that if we didn’t put the review they were gonna do something to the food we ordered.

I came to eat at this location and Eunice was super sweet and attentive. She came to my table to check how my food was and everything. Everyone here is super friendly and nice. The food was greasy and hot, and the chips…… lord knows it’s sooo good here! Highly recommend this location!