Pinewood Cabins - Cabin rental agency in Mountain View - 103 W Washington St, USA

Not clean. No communication. Not worth the price they charge. Honestly would like a refund. These used to be amazing when they were under the olde management. Ever since the original manager retired and her sister took over, they’ve gone straight down hill. We’ve been told that she’s in it just for the money. I believe it. The place was not clean. There was splatter on the walls from the trash can. Dust everywhere. The tub was not clean at all and had dirt all over it. We stayed during the holidays so no one was in the office and we were not able to get a hold of anyone. Even through email no one responded. We were able to call and get a hold of someone only on the last day. The only compensation was offering to be moved to another room. This would have been not helpful as we weren’t able to reach anyone until the last day of our stay.

We stayed in cabin 107 in the valley. It was one of the few places available to book with a kitchenette a couple of months before the bean fest so I booked it. This cabin was not like the Pinewood cabins by the square so don't expect it to be the same. Cabin smelled bad, there wasn't any silverware except for two butter knives, the toaster was greasy, no paper towels, and they give you only two towels per day and bring two more the next day. The bathroom was clean but need a good deep clean. There is a closet to hang clothes but no hangers. Cabin seemed just overall like a cheap rent house. I will say that the bed was comfy and the sheets were clean and smelled nice. The coffee pot was clean and worked so that was a plus. If you book this cabin the stay will be fine if you bring your own utensils, hangers, cleaning supplies/antibacterial wipes, toaster if needed, paper towels, good toilet paper. Overall, not the worst place but small, simple changes/improvements could have made the stay This cabin served it's purpose as a place to stay but will book somewhere else next time.

Upon arrival the room was not clean in particular the bathroom. In all fairness, we called and they sent someone immediately. Second issue, the name is “cabins on the square”, which is the business name. They might could have alluded to the fact that they have some cabins which are not anywhere near the square. Around 2.3 miles away to be exact. This wasn’t a deal breaker for us, but I would have been hot had I had planned on walking with my guitar. And it is simply misleading, whether by intent or not. A positive, the pool was clean and well maintained. A negative, cooking utensils are almost non existent. No paper towels or plates provided. Did not say they would be but would have been nice. Very dated overall and not kept up. I mean I get it, $115 a night but paint is cheap, take a little pride. Maybe change the floors out, they just don’t look clean, whether they are or not. One more thing, it’s summertime in Arkansas at the time I am writing this. I like to take two showers a day this time of year, maybe provide more than one towel and one washcloth per person?

The location was great, easy walk to the square! The check in was very easy with good instructions. I never talked or saw any staff. The bathrooms were clean, the furniture wasn’t in the best shape, very worn! The carpet was dirty and when I looked under the sink for some paper towels there were mouse droppings!

Awful. Dirty. Smelled. Had to ask for so many things …toilet paper! I will never stay here again. Dust covered. Thread bare towels. Bad experience all around. Tub would not hold water. Was promised it would be fixed. Never was. Management was not around most of our stay. She answered my many calls. But was not so pleasant after I ask for “normal” things. Poor WiFi. The only thing positive thing I have to say about this place is the ladies that brought the items were very sweet and accommodating

The Office Manager was very nice and gave us great directions to our room. We stayed in #3 Tackroom. The room was clean and cool. The beds were warm and comfortable, and the shower was hot. We made a couple of cups of coffee, in the little coffee maker. There was a microwave, little refrigerator and a toaster, as well. Our visit was a good one. ❤️

The room was nice. It was the management. They had our credit card information and charged an additional room charge for April 2023 twice. The last time we stayed there was for the Bean Festival. If you stay there, better keep up with the charges. It has been a lot of worry and trouble to get it straight. I have informed everybody I know that stays there to be aware of them.

Had some issues with the bathtub but other than that it is a good place to stay.