Pieology Pizzeria Aiea / Pearl Ridge Mall - Pizza restaurant in Aiea - 98 - 1005 Moanalua Rd Ste. #1101, USA

I ordered a pizza, I was given a wheel of bread on which some toppings and sauce had fallen This isn't the first time I've had an issue when ordering from this location. I don't know if it has something to do with the uniform I wear or maybe the color of my skin. Every time I walk in to pickup my order, they take extra time giving me my order after it has come out of the oven and had at least 15-20 minutes to cool. This time, the employees were way behind with about 5-7 pizzas sitting on the board waiting to be served up. Mine sat there for a bit, then they put it into a box and both looked at me and whispered between themselves and put it in the warmer under their cash register. They continued to serve up several other pizzas to people and then finally acknowledged me standing right in front of them and asked me if I was waiting on something. All I had to say is that I had an online order and he/she immediately opened the warmer and handed me the pizza without even looking at the receipt, because there was no receipt on the box. They knew which pizza was mine and that I was waiting on it. They wanted me to wait a good deal longer. When they finally served up my pizza, the picture shown is what I got. A wheel of bread on which it appears some toppings fell from nearby pizzas. This is the quality they give these days at this place? A 10" pizza means each piece is 5" from corner to crust. I have about 3" of crust there with no toppings or even sauce to cover the bread. So about 20% of my pizza has toppings on it. This is straight robbery advertising you make pizzas but giving me a wheel of bread with nearly no toppings whatsoever. I also noticed another individual wearing a military uniform who was there with his family while I was waiting for 40 minutes for my pizza (which was done in 20 minutes but they wanted to make me wait). He and his family were there before I even walked in and he got up to ask them the status of his order. People who walked in an ordered after I walked in got their food before me and this gentleman and his family still did not have their order when I was given my pizza. There is certainly some sort of discrimination going on at this place. Maybe it's our uniform, maybe it's the color of our skin. This should probably be investigated. Likewise, their employees are regularly touching the paper your food is placed on with their bare hands, stacking pizzas on the wooden board behind the register because they're too slow to get orders out quickly, and they slide the spatula (used to move the pizzas to the serving trays or to-go boxes) under the cutting board behind the register where there's a bunch of dried food and crumbs waiting to contaminate the spatula. Seems like some health code violations are happening here for sure.

Whenever you see a long line you know it's going to be good. We did have to wait about 30 minutes in line to order. The food was excellent, all 5 people worh me agreed I was fantastic . Even the wings were cooked perfectly and were tender and tasty!

100% will not be visiting this location again. Sadly, today we experienced what others have said in low reviews all on one visit. First impression was how dirty the prep area and employees uniforms were. Second impression was the questionable attitude of staff. One staff member came out of a back room with gloves on and tapped another staff member on the back. Asked what I wanted in a way that had me taken back. This is where if I was getting something for myself I would have walked out. It all felt quite bizarre. The situation didn't improve when it was time to pay or pickup the pizza. As others have stated about pizza sitting there and the see you, yet don't give it to you. I didn't think it was possible for someone to hand a pizza to a customer and be rude at the same time. " this is what you ordered " what? I proceeded to walk out hoping the oven would kill any germs/bacteria. On the way home I started to think about, it they do this in front of customers what might be happening behind the scenes? So I cooked! Nothing is worse than getting sick. My brave hubby with a cast iron stomach decided to try it. He said it tasted off and we threw it away.

A coworker finally convinced me to try Pieology. So I had a thin crust pizza, and I'm taking my husband there next week‼️💋💃😋 The crew were great hosts as well as servers. Everyone behind the counter was entertaining as they were making everyone's orders. The walls had nice decor, and there were plenty of indoor and outdoor seats to choose from.

I went here for lunch during the week and very quickly a line formed upon entering. I would say standing in line was about a 15 min wait with 5 ppl ahead of me. I customized a pizza. The staff were friendly but I wouldn't consider this a place to go if you are in a hurry. The food was good and came out after 10 mins of waiting.

I have to say I am disappointed and did not enjoy my food in this location I have visited other pieology locations and I was by far disappointed with this location. As you can see in the pictures, our pizzas was burnt and hard to chew. Also the staff was unfortunately unfriendly and not a single employee smiled they all looked upset. Let’s end this in a positive note I did like the positive quotes in the wall and even though the wings did not have the spicy sauce they were still good. Haha! Will not be coming back though. Happy pizza hunting for me.

Overall experience was good, food was well made, portions big and staff are nice. The store itself is clean. Only thing holding the review back would be picking up online orders could use some work. The app says there is a dedicated area for mobile orders but it’s not the case, atleast for this location. There’s not really any staff to talk to ask about the status of the online order as most of the time there would be 1 cashier and the line would be long for those dining in that you can’t really get an update. Last time I had to wait for the cashier to clear up to ask about the status of my mobile order as it had been 35 minutes since I ordered one pizza (ordered 20 minutes ahead of time)not realizing that my order had been done for a while. Of course this is not the cashiers fault, I understand the store was busy at the time, but an improvement to picking up would be appreciated as it’s not the first time I had a similar experience. Overall, I would recommend coming here, especially if you plan to order and dine in at the store itself.

Always wanted to try this place and I'm glad I did. I got a custom thin crust with garlic butter, red sauce, mozzarella, ricotta, Italian sausage, pepperoni, diced Portuguese sausage, and jalapenos well-done. Yummy! Counter service was very friendly and helpful which I liked as a first-timer. The ice maker wasn't working hence the 4-star review. You need an ice cold drink with a pizza.