PickUp USA Fitness Irwindale - Gym in Irwindale - 2387 Buena Vista St, USA

Great gym, friendly staff, and quality clientele. Definitely come by and see Nando and he’ll take care of you. He’s a true professional and takes pride in keeping things running smooth and treating members like family.

Nothing but love from the PICKUP Crew. Every basketball call won't go your way and the competition can be tough, but you can believe that everyone just wants to win and get a good run in. The training and kids' programs that they have, sets a great example for professionalism and hard work. The facility is always clean and well organized and not appreciated enough by the members, but I definitely notice and definitely appreciate it. Even the guy the restocks the vending machines on Sundays is friendly. The management there makes sure that everything runs smoothly and treats everyone with respect. There's only one thing that I'd address and that would be the court rentals. If there was a weekly schedule to show when the court was rented or when training was scheduled, it would help me out. Only because I'd know what I'd have access to. Overall though, I wish i could give it 10 stars. A++++ ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

This gym is my go to place to either play basketball or workout, I love it so much and I never want to take my buisness somewhere else, but someone had told me that one of their best employees had been fired due to bad yelp reviews? I don’t know if this is true but it is I will be very sad and will miss him a lot. he felt like family to me and he treated all his customers with kindness and respect as everyone should. even if he is fired and it’s true I will still come but I just want to know and confirm that it is true.

PickUp USA has been a great find for me and the family. My son can get his practice in while the wife and I can work on our fitness as well. The gym is clean and the staff and coaches are super friendly. And, you can’t beat the officiated pick up games.

Excellent trainers, training program, and weekly games. My child never played basketball until the very first time they opened their youth program back in spring 2022. A lot of fun. Indoor basketball court is perfect on summer hot days, raining days, and cold nights to keep on practicing.

After some miscommunication with previous employees, FERNANDO called me and helped me out. Fernando was friendly, and professional and definitely seemed concerned about the issue I had. The facility itself is definitely awesome, the crew were all friendly and I hope they open up another spot near me soon. Thanks again Fernando.

Great facility and friendly staff. Perfect place if you’re a hooper! They got all the equipment you need, full court for runs, half court to improve your game, trainers, and even the shooting machine! On the side is a turf, TRX straps, and more equipment you can use for HIIT training. Fernando is the staff employee that helped me, he is very friendly and honest!

PickUp USA seems like a wonderful place for a basketball lover. Beautiful facility. Clean floors. Refereed games. Close to those in the San Gabriel Valley. I wanted to call this my home, but unfortunately, the experience I had was very lackluster and unprofessional. I am part of a group of 20 or so professionals that play pickup basketball every Saturday morning. We play outdoors so our bodies feel the pain that only an asphalt court can create. Our goal was to find an indoor court to play on as soon as possible. My search began in the middle of November of 2022. I contacted local schools and other rec centers, but it was nearly impossible or ridiculously expensive to rent out a court on Saturday mornings. I get it - people want to make money. I landed on PickUp USA and thought - wow a company that caters exactly to what we want - a place for us to rent a basketball court. I submitted an online inquiry and was quickly texted. I agreed to speak to them over the phone so I could get a quick response - I need an indoor basketball court - it needs to be available Saturday mornings - what is the price? I was quickly told that there was a kid’s basketball league until March of 2023. I said no problem, no need to further communicate. Apparently, they did not get the message and continued to contact me. On December 15, 2022, the General Manager contacted me via phone and asked me if I was still interested in a PickUp USA tour and potentially a membership. I said it wouldn’t be useful since I need a court Saturday mornings and have been told that there was a kid’s league at the time. He said that is correct, but on December 24, 2022 - there were no league games so the facility would be open gym and NO reservations or any chance of reserving the court for ourselves from 830am to 1pm and since it was our first time there, he would provide us complimentary passes to try out the facility in hopes of earning our business (20 people becoming members and potentially renting out the gym in the future). All I had to do was give him a roster of my group so he could create a pass. I asked him when, and he said “The day before (Friday, December 23) works so we can add them to your free day pass”. I agreed to this. A complimentary tour and complimentary passes to myself and my fellow basketball players. My entire group was excited. Then came the unprofessionalism. On Wednesday, December 21,2022, I contacted the GM by text message and informed him that I had the list of my group and if I could provide it to him. He said sure. I gave him the entire list. He did not indicate that the court would not be available. On Thursday morning, he claimed to have looked at his reservations and the only court available was a half court and the day pass would no longer be free and would cost $75/hr and if I would like to confirm this reservation. So it was an open gym with NO possibility of renting the court, but now there was a reservation. It was free, but now it was $75/hr. What made matters worse is that I expressed frustration with the GM who then started arguing with me and informed me that he did not want to tell me yesterday when he asked me to provide the names of the members of my group. The customer is not always right, but you should do everything in your power to make a customer happy - especially if it is your mistake. In retail, transparency is the most important thing. If there was an inkling of doubt, you provide it. The customer will appreciate your honesty and not accuse you of baiting and switching. This is unfortunate and unprofessional. How can you trust management when they change things up at the last minute? What would I have done as the GM? Informed the customer on as soon as there was even a hint of a chance the court not being available. Ok - what if it was too late? Probably offer me the half court for free - not $75/hr. It just felt super seedy to say everything was free, but then the day before, you say it's actually $75/hr.