Phone Guy Norfolk VA - Mobile phone repair shop in Norfolk - 7750 Tidewater Dr #304, USA

I had an iPhone 14Plus with a badly cracked screen, brought it in for a replacement. Reasonably priced (more than reasonable, really) and the work was done in about half an hour. A few days later, the phone started having pretty bad “ghost tapping,” it would open apps, type things, etc on its own. I was a little crestfallen, I’ve used this shop before and never had any issues. I’ve got pretty bad social anxiety, and the whole idea of going back in and explaining the problem made me really nervous, those of you with anxiety will know exactly what I mean. Either way, I headed back in this afternoon, phone and receipt in hand. I was so absolutely pleasantly surprised by the customer service and kindness I was shown just now. I brought the phone back in, and the man at the counter remembered me from my last visit nearly 2 weeks ago (I’m so sorry, I didn’t catch your name!) looked the phone over, apologized for the problem, and had the screen replaced in less than 15 minutes. No fuss, no thousands of questions, just honest guys who stand by their work. I’ll recommend this repair shop to anyone who needs any sort of phone repair in the future! Thank you again!

My son damaged the charging bridge of his Samsung Galaxy a52 5g cell phone and as you know this equipment is no longer available anywhere, so I took on the task of finding a place nearby that repairs this equipment, so he told me task of getting one and managed to find this place, which I can say that it was a great blessing to have found. They were very kind and very diligent in repairing the equipment. They are super fast and with reasonable prices. I am a very careful person when requesting service and I can say that it was worth it. I recommend it. THANK YOU.

Very fast, very helpful, very affordable! My phone (Samsung A14) had some water damage in the bottom, near the jacks and speakers. It had some black lines on the screen and was behaving like I was touching the screen when I wasn't. When I called for a price estimate, the clerk was very helpful and quick. The price was estimated at $99 because they had the screen already in stock! They did warn me that I needed to bring the phone in sooner, rather than later, because the moisture could cause more damage. Sure enough, over the course of an hour or two, two more lines showed up, as well as worsening screen touches. I could barely use the phone at that point. So, I walked in and the clerk was fast (but not rushing) to get my information and test my phone. In half an hour (30 minutes), they had my phone repaired and ready to pick up! It was super convenient to drop it off around lunch time because I was able to grab a bite of food right next door to kill that time. I felt like my time and money was valued. I'm extremely satisfied with my visit, and highly recommend this repair shop!

I have had two screens replaced by them. The first one was good, quick and fair. The second one was not glued down properly and my screen cracked a week later. They denied the warranty in their paperwork and are rude. They also take cash under the table for tax evasion. Avoid at all costs.

came in with my friend to get his display screen fixed for his iphone 11. they offered a very good price. we went around the corner to get hair cuts and it was done by the time we got back. excellent customer service as well! Great price, great speed, great service. couldn't ask for any better!

I love this guy that's works here, Tolga! He is so sweet and ALWAYS is available to help you the best way possible with the best deals! Stop by today!

Tolga took care of me as soon as I stepped foot in the store. I thought my phone was gone forever but he revived it. Highly recommend

They are very welcoming and willing to help out with whatever you need! I am from Texas and these guys have given me my one of my best interactions since I made it here! If you need any electronic fixed come to the Phone Guy!