Philly Shop & Co. - Sandwich shop in Gillette - 200 S Richards Ave, USA

I have to preface this by saying I don't mean to be a detriment to their business, and the new owners are very friendly. However, since buying the Philly shop, the food is not as good as it used to be. Hopefully this feedback just leads to things getting better. Having said that, I have gone a couple times since the Philly shop was sold again, and I have been very disappointed in the food. Again, the staff has been great and friendly, but I'm left not only disappointed, but missing the food that used to be served. First, I went to try the philly since they had clearly changed them. Previously, they had fried bread, pork belly, and beer cheese. These are all sadly absent from the menu. You now have soft bread, shaved beef, and melted cheese. The peppers and onions are all diced where they were bigger chunks before. It wasn't bad, but it was nowhere near as good as the pork belly beer cheese Philly I was used to. I was disappointed but willing to try other things. One of the benefits of the takeover was adding a lot more menu items. Burgers and chicken are now on the menu. More options are great, as long as they're good options. Unfortunately, so far, that did not seem to be the case. I didn't see chicken anywhere on the drive up menu (though I had seen it online), but whatever, I figured I'd try a burger anyways. I got a bacon cheese burger that had a 1/4lb patty that was super salty, and a small arrangement of lettuce shards and onion in a mac-like sauce for $7. It looked like something someone slapped together at a fast food restaurant. The side of ranch was surprisingly good though and was the only thing that cut the saltiness of the burger. All in all, my experience was that the portions look smaller, and the quality is worse than it used to be. I'll revisit later and update my review if it gets better, but for now, it needs a lot of work.

My friend and I stopped at this place for something different, first time was a little disappointing, tried them again..This placeos a no for me. They don't offer any condiments for your meal, I asked for mayo, the drowned the sandwich, the fries were brunt and hard. They were nice about giving me a refund but I feel like this was deliberately done to us. I will never return.

Ordered some food from doordash and ended up getting food poisoning from this place. We’ve ordered from here before and the food is very inconsistent and it takes a long time most of the time. I threw up 3 different times while at work and got sent home. Don’t eat from this place. Both my boyfriend and I got sick from this place today.

Being from philly we had to stop here and give it a try! Honestly I was so surprised at how good it was! The bread was on point! You could tell the steak was of good quality and not cheap thin steak. And the American cheese was also on point! Really made me feel like I was back home! And the fries were very well seasoned just how I like em!

I like the food here. Have to add beer cheese to your Philly if you want your cheese runny or else it's just normal cheese. The only problem with this pla e is they keep closing so its always hit and miss when going there during normal hrs. Not sure what's going on.

We saw the reviews and decided to give it a try. It was very good and very fast! Online rings were delicious and the staff was very kind and helpful. I had the Philly classic, delicious!

So I just wanted to clarify that my menu does read what comes on each menu item. Thank you everyone who support the Philly shop. To be clear there is no such thing as a fast food Philly our drive threw is for convenience and is subject to longer wait times depending on how busy we are.

I just went in and got a Mushroom n Swiss with Onion Rings and it was definitely delicious and I spoke with the new owner and he was real down to earth and he was very receptive to my thoughts and feelings. All the changes that was made was due to Consistency and Customer Service and not profit margins. The staff was very polite and professional and I'll definitely will be going back real soon.