PetSmart - Pet supply store in Onalaska - 9342 WI-16, USA

Customer service is always accommodating and understanding. Love the Treats program. They work with the local humane society and help shelter and support animals needing to be fostered/adopted. Would not go anywhere else!

When so adopted our dog, Molly two years ago we had no idea where to go for grooming. Thank goodness we found PetSmart! We felt we ome right away. Our groomer is Brittany and she's the best. Always takes the time to be sure Molly and I are comfortable each time.

I came in here to grab Skye and Ara a treat, and walked out with Kong dog beds, some jerky, dog bones, and other treats. Staff was super friendly and helpful. I had great chats with three different workers on different things they liked about the store. They were very helpful and answered all of my questions. None of them seemed like they were frazzled or in a hurry, and all of them seemed to love animals in general. I ended up joining their rewards program which was easy and quick. They just took my phone number and email and I later downloaded their app. At least as easy as any other rewards program I have signed up for. I will be coming back on my next stop up to UW Lacrosse to refill some of the treats my dogs loved (greenies, Milk bones, jerky, etc.) and won't feel so bad about it because they have great deals and a fun store to visit.

Linda, the salon manager was incredible with our fur babies, would recommend her to anyone! Incredibly patient with my anxious dogs. The entire staff was friendly and you could tell they loved the pets in their care!

I had my dog groomed and he was adorable when I picked him up. I feel that the groomers at PetSmart genuinely care about the pets that they are grooming.

i would never shop there again i think that the employee is racist towards african Americans and asians, as i was waiting to be helped he/she/him/her .was very rude to an asian lady and when i did get her/him/he/she attention the male that has purplue hair unable to identity the gender said that her/he/him/she would help me and did not return also she/her/him/he was very rude to a mixed younger teenage looking female . the female was trying to buy a reptile and denied her/she sale. i do not think was the right thing to do i am a very loyal customer as long as her/he/him/she is working i will take my hard earned working money somewhere else. customer service i would not recommand.product i would not recommend store employees need more and better training the store is very organized but the employees there are not friendly and they do not greet anyone at all and they do not ask if you are looking for somthing they just let you roam.

If I could give this place a zero I most def would. My sisters n I came to purchase a reptile yesterday. And after walking around the store for 20mins I finally seen an employee who was conversing with another employee about nothing to do with PetSmart or work . So has I interrupted his conversation I could tell he was annoyed but I still proceeded to ask to purchase the reptile he goes on asking me if I had the proper things for the reptile and I let him know that I did but BECAUSE HE THOUGHT I was trying to mate them many time after I said that’s not what I was trying to along with repeating myself serval times stating that the new reptile was going into a separate enclosure. He then decide to look me dead in my face literally smirking and took advantage of their power to not sell any animals because he felt and in his own words “it’s not going to a safe environment so I’m refusing the sale” literally smirking in my face while saying this completely disrespecting me and playing in my face like I was a child feeel . I already have a reptile, two fishes and two dogs. My home is very safe for my pets and I take very good care of all of them, their actually spoiled if you was to ask my friends and family. So the pettiness and him using the power to refuse the sell out of pettiness on top of disrespecting my intelligence was unacceptable especially when I come and spends hundreds of dollars every other month in their store is ridiculous. Do not get get help from the man with the purple hair and glasses. And honestly he needs more customer training if he is going to be employed to help buying customers.

I have a lot of good luck finding what I need at Petsmart and have for years. They have a great variety of essentials and fun stuff for whatever critter you have. If you can't find what you need, the friendly and helpful staff are happy to show you where to find it.