PetSmart - Pet supply store in Overland Park - 11501 Metcalf Ave, USA

My visit was pretty disappointing, I went to the store as I promised my daughter we would buy fish for her new aquarium. There was roughly around 10 customers, so not too crowded, I thought we would be in and out. It took forever to find a staff member to help us, the person that helped us was just walking around the store aimlessly, and was not helping any of the customers who were browsing. There was one staff member at the register, who had a line of about 5 people. When we finally got help we were advised they were not selling fish that day, because they were understaffed. Turns out there were only 2 staff members covering the entire store. I completely understand staffing issues and I could understand this logic if the store was swamped, but the team should have been able to assist the customers needing help instead of turning them away.

Poor communication in the grooming department. I had tried to take my dog twice but since he has anxiety and didn't cooperate they could not take him the first time. I understood and I agreed to bring him another date however nobody mentioned that the appointment was supposed to booked with the manager and I was told they could not groom him again. When I tried to explain that nobody told me I needed to schedule with the manager another employee who wasn't involved or knew the story yelled out that it was because I booked online, I think he should have focused on grooming the dog that he was working with since he was struggling.

Got my hammie here. Compared to small pet stores and other "big chain" pet stores they are my go to. They treat their animals with the utmost care. PetSmart gives their awaiting pets the proper enrichment they need. They have a great selection of toys, treats, food and more for every pet. And the staff that work there knows a ton about at least one pet. If a staff member doesn't know about a certain pet, they'll call over someone who is knowledgeable.

These folks gave my dog the worst haircut I ever seen in my life .. he went from fluffy and cute to one of the worlds ugliest dogs in the matter of 3 hours , they decided to give him a skin fade on his body but didn’t cut anything off his face leaving him looking like a naked mole rat. Never again will I ever allow them to cut our dogs hair and neither should you unless you want a terrible result. Our dog has had his hair cut a few times at a different location with no issues but for some odd reason this location claimed all 5lbs of our dog was the toughest dog she ever had to groom which is the reason his face hair was not trimmed.

My first time taking my dog for grooming. She is short hair, so just needed a bath and nail trim. We have had the worst luck finding someone who can do a good nail trim. Morgan was our groomer and she did an amazing job with the nail trim! We are definitely going back!

Brought my dog in for grooming. We had his paws clipped. Once we had a chance to look at his paws some looked cut while other looked untouched. I use to like this location because they use have GREAT Techs that knew how to handle my dog and they provided great service. But those Techs are no longer at this location.

I really appreciate how they groom/cute my dog hair. Katlyn treats Benji like it’s her dog. She also mentioned he might have a ear infection and his Vet checked Benji and he did have an ear infection.

Cashier was very friendly and helpful with delevery purchase. Lots of animals but I wished they offered birds at this location like on Ward Parkway. .... Unless they were overlooked.