PetSmart - Pet supply store in Silver Spring - 12020 Cherry Hill Rd, USA

I’m only giving one star when they really deserve zero. But management was very nice. But I took my dog for a grooming to this location due to the one near me being booked. His appointment was 9:30am. They had my dog until 12pm. Toye Wright, groomed my dog and had him looking crazy. I have had my dog for 8 years and NEVER has he been stressed, he was drooling excessively, nails were NOT cut, private area was NOT cut, legs weren’t trimmed and he had a mane that was NOT asked for. I told them to cut him down to a #5 which is a little longer than the #7 I usually do. I paid extra money for the new “luxury” service and have NOTHING to show for it, no pumpkin shampoo and no bandana. Management did refund my money, which I am really happy about, so my issue is not with them. What makes things worse, I had tipped Toye prior to me seeing my dog since they were very busy and I just wanted to get my dog and go. I requested my money back and Toye declined it. I only noticed how bad his cut was when I walked out. But since Toye said my dog was stressed the whole time and drooling, I didn’t want to take him back inside. I will be talking to corporate about my experience. I had to take my dog to the Petsmart in Laurel, so that they can better assist my dog! Even the worker at that location was confused on Toye’s “work”. I will NEVER go back to the Petsmart in Silver Spring and I will make sure EVERY one knows not to have Toye Wright touch or even look at their pet!

I am incredibly frustrated with the app software to book an appointment. I always book with the same groomer, Brandon. The listing of groomers on the team shows that he is still working there but didn’t have any availability for the next few weeks. So I booked my appointment with another groomer, assuming that he has taken some time off. When I arrived for my appointment today, my favorite groomer Brandon was there. I mentioned to him about my last booking experience and he said that it has been an ongoing issue. Petsmart, please fix this glitch! Brandon and everyone on the team are incredible, and should each have an equal opportunity to be selected. Please fix this glitch!!!

The store is big and clean. There are a variety of dog and cat food and treats. They have a pet hospital, grooming, and adoption department. The staff is friendly. I also like when they have a lot of sale and promotions on dog food, treats and toys.

PetSmart employees are knowledgeable and super friendly. The even let my daughter and I hold several reptiles and gave us printed information on them. The store is clean and they have every product you can think of.

I buy my kitty litter and several varieties of catfood at PetSmart. Most of the food is prescription kidney diet canned food for my 17 yr old cat . I believe the kidney diet is helping my cat live longer and feel better. She certainly likes the taste of PetSmart food. My favorite thing about the store is petting customers' dogs, big and small. And I love seeing the groomers, and the cute expressions on the dogs' faces when they're being groomed.

The sales specialists were helpful in finding the item we needed in the store, however they only have forklift staff on duty in the mornings so unfortunately we weren’t able to purchase the main thing we came there for. Instead we got a few reptile tank decorations and mulch bedding.

I love this location. Everyone is so nice and the best part is seeing familiar faces in the store.

Love my Petsmart Ariel for grooming the best