PetSmart - Pet supply store in Colorado Springs - 2160 Southgate Rd, USA

I have a six-month puppy that is an active hunting dog breed. It was the puppy’s first experience of going into a store today (afternoon 10/23/2023). Your check-out clerk was totally rude. First, I had no time to make a new discount account when my phone number didn’t come up and the clerk replied, “It’s your money that you want to throw away.” Then he made fun of my dog’s name. I will order my dog supplies from Chewy from now on where the customer service reps are courteous.

Everytime I go in, they are a huge help! I love this store and the hospital next to it! Everyone deserves a raise! Thank you.

After going through the reviews… I wish I had read them before. A few months back we came in over multiple store trips to purchase budgies/parakeets for our previous flock. They all had separate cages for their own space but we also had a large bathroom we had emptied and sanitized with bird safe products because our jumbo flight cage kept getting delaying in the mail. We made sure everything in this room was bird safe and we didn’t use it for anything else. While still within guarantee / return time frame windows. The birds started dropping dead one by one. Every couple of days we lost another bird. One we believe the other birds pecked to death. So we isolated all of them. But they just started dying. It would appear respiratory when I caught it happening. We’ve since tested our water and and air quality, thinking it was somehow our fault. It wasn’t the environment after two/three months I can confidently say that. None of my other animals (cat, frogs, lizard, axolotls, and various fish tanks) have had any troubles. Just the birds. We had brought them all in, intending to pay for their on site vet(this was months ago), but the staff intervened and were not confident that it wasn’t just “a bad batch” of birds. They explained to me that for the short period of time I had them, and how birds get sick and don’t show it until it’s too late, the staff expressed that they DID NOT BELIEVE it was my fault. I was encouraged to return them and to get my money back instead of throwing money at their vet. So then WHY when I come in today after several months to purchase two budgies and to try starting all over again with a new set up… I am approached and told “we can’t sell you birds because you have a history of returning them”….to which I informed them that they made me return them when I wanted a vet report. They denied me the vet and gave me my money back of THEIR choosing, not mine. Now you’ve trying to use that to blacklist me from sales? That doesn’t seem right at all. I said it was fine and I wasn’t going to argue with them. To which they changed their mind and said they’d sell me 1 or 2 but would not sell to me after today. That’s fine. Valley Pets staff is more knowledgeable and doesn’t try to lie or twist the narrative against their customers. I will be avoiding this entire chain going forward. How are you going to deny vet access to a customer willing to pay and then use that experience to “not sell to them” any longer? Your own staff thought you sold us sick birds, but now you get to tell a completely different story..? Shady shady shady. And yes. They still sold us two birds today. So what was the point of accusing me and embarrassing me in front of other customers just to turn around and make the sale anyways?

Another big pet store with big agendas that come with big prices. These stores are so overpriced for things you n your pet need it's obvious they're in it for the dollar only. Go to a smaller store or local for choices, prices, and knowledge. Can't find those here for sure

It's super close to my house so I'll visit for convenience. If I'm feeling adventurous or I want a larger selection of products I head to valley pets in fountain. Way better then the big box stores

poor sevice in grooming, paid good money for my gogs grooming, they lied about trimming his nails and charged me for it. i went back the next day to get the job done i had paid for, they had poor attitudes and customer service, the job they did the next day was very poor and unsatisfacory to me. i will never be taking my pet there again .

My first time using their Grooming Service and Andy was AWESOME! He took such great care of our sweet girl Jegs T603 who is a Retired Military Working Dog. She was starting to shed her undercoat and needed a good scrub! Andy did just that!! Her nails were grinded down perfectly and coat was shining like a diamond. We will be back :)

Arranged like most Petsmarts, but typically not crowded and with helpful employees. I buy many aquatic things there and they have what I need with no problems regarding fish from their tanks; except bettas... they looked sad laying at the bottom of their cups!