PetSmart - Pet supply store in Cypress - 25829 Northwest Fwy, USA

We needed a bed large enough for all three of our dogs to fit. PetSmart also carries the most diverse frozen foods!

Always friendly and clean. The clinic folk are very nice as well. We like coming here for treats and toys.

Myv dog Koda has crazy anxiety when it comes going to the doctor due to previous surgeries. The staff here took the extra time with him to make sure he was comfortable even though this was just a check-up and shots. To understand how much of a baby he is, here is my daughter holding his hand🥰

Store seemed pretty clean, but there was a strange smell. I couldn't figure out where it was coming from. My daughter said something about it too. I know it's a pet store and animals are in there frequently, but it's not something we smell at the location we usually go to closer to home on Hwy 6. Still, they had the item I was looking for in stock, so that was good.

Just picked up food yesterday for my new puppy with curbside pick up. Then this morning I noticed it was expired but my puppy has already eaten a few rounds of this. He better not get sick because this isn’t right.

I took my dog for grooming at Petsmart in Cypress and his haircut was AWFUL. I've been getting my dog groomed ever since he was able to and he has never had his hair so messed up as the current state. The hair on top of his head, paws, and other areas is uneven, there are patches of hair missing underneath his two back legs. I could've done a better job with no experience. I wasted $100 and I hope another groomer can fix their mistakes. Would not bring my baby back here and wouldn't recommend it.

On June 9, 2023, I dropped off my cat (Salem) for vaccination and possible ear infection. Upon picking Salem up the veterinary assistant advised me that if I notice any hair loss or weird behavior from Salem to bring him back to the location to be seen immediately. Later that evening, I noticed Salem stopped eating and hid under the bed most of the day. On June 10, 2023 I noticed hair loss around Salem’s eyes and face area. I continued to monitor him closely hoping it was temporary. On June 11, 2023, my other 2 cats (Molly & Tom-Tom) was scheduled for a drop off at 10:30 AM. I decided to call Petsmart with my concerns regarding Salem. The female employee understood my concerns and advised his behavior is something to look into Immediately. The employee placed me on hold while she went to ask Dr. Flores if she can schedule Salem to be seen immediately. The employee returned to the phone to informed me that Dr. Flores stated she/he was too busy to see Salem therefore, advised for Salem to be taken to the nearest emergency room. I offered to cancel my two appointments for Molly and Tom Tom so that Salem may be seen immediately. Once again, Dr. Flores refused Salem’s visit. Why should I take Salem to the nearest emergency room if he was seen at the location prior to observing his hair, lacking of eating and weird behavior?? It’s quite obvious that Dr. Flores is not in the business to care for our four legged family member other than working eight hour shifts and making the money. If that’s the case, he/she has NO business of being a veterinarian. I will be calling PetSmart corporate office first thing tomorrow morning and filing a complaint against Dr. Flores and requesting an investigation. In addition, I will be canceling all six of my active plans that I have on my pets. If Dr. Flores does not care about the health of my four-legged babies, I will take my business elsewhere.

My husband took our fur baby to be groomed because our regular goomer was booked. Let's just say Petsmart will not get another coin from us. I was away otherwise, they would have gotten an ear full from me. Our baby looked the same coming out as he did going in. This has by far been the WORST grooming experience in 10 years. I will be speaking with a manager to let him.know they need to better than their groomers.