PetSmart - Pet supply store in Durham - 1720 N Pointe Dr, USA

Jerry is the greatest groomer. He has been our groomer for a decade. His work goes above and beyond

Very helpful staff and always well stocked. I am not always sure of the products my pets need and the staff here are always able to help. I especially appreciate the discounts available. Store is clean and well maintained

Great team at this location. The doctor was very gentle and courteous with our 14 weeks old GSD. Made his 2nd set of shots a breeze!

Buyer beware!! THIS IS ALSO TOP FIN CORPORATE! THEY WONT MAKE GOOD ON WARRANTY I WAS TOLD TO DO BUSSINESS ELSWERE! AND DON'T COME BACK! THEY EVEN CALLED THE POLICE! AFTER I CALKED WHAT I THOUGHT WAS THE FACTORY FOR FISH TANKS! NO ONE WILL GIVE YOU THERE CORRECT NAMES !! I RUN MY OWN BUSINESS I WOULD SAY THE CUSTOMER IS ALWAYS RIGHT. I JUST WANTED TO GET MY 500 PRODUCTS!! SUPER RUDE! I WASTIM ALSO FIEING SUTE ITS A CONFLICT OF INTEREST!!!! THEY PUSH THERE OTHER COMPANY NAMES AND PRODUCTS!! LISTERN TOLD TO DOBUSINESS AKES ELSWERE O

Most of pets mart staff is great including ban-field attached you them. Prices are pretty comparable now and the inventory always seems to be stocked. What I am upset with and seems like a common issue here are the groomers. I have a German Shepard that is a bit timid but very submissive because she came from an abusive home and over the last year or two she has livened up so much! She finally wags her tail and is very social. Even before she started opening up I’ve taken her to multiple banfields and groomers in MI (banfields great here) and 3 here in durham but this specific location it always seems like there’s an issue so now we’re informed we need to get her professionally bathed because the first time she didn’t like the dryer which I could understand, the next time she didn’t like water, and now she doesn’t like the clippers....... so being annoyed I put her on a leash and connected to the fence so she was easy to work with and she gave me no issues other then walking around a bit because she didn’t enjoy being that wet. I understand she will be a bit better with her owner but still odd this is the only groomer to have an issue. By no means am blaming any of the workers because I’m not there but something just doesn’t feel right with the situation. They were nice and didn’t charge me for a nail trim but told me they couldn’t do her anymore.

I had scheduled a grooming date for my dog, Willow, with Pet Smart of Durham for Thursday, 9/21/23.  I filled out the online application on Tuesday, 9/19/23 which had several questions regarding what type of dog she is and if she is up-to-date with her vaccinations (she is) and if she has heartworm (she is just finishing up her meds for the heartworm and is practically heartworm free, as per her last vet exam in August).  Now I have to preface this with the fact that she has been to this Pet Smart twice before with no problems and our veterinary had informed us that her condition was not contagious The appointment was for 12 noon on the 21st. We arrived a little early and so my wife was in the car with Willow, while I brought the paperwork (vaccination info) in to check her in and to see if they could accept her a little earlier.  The woman looked up our info on her computer and told me they couldn’t take Willow in because she has heartworm.  I was shocked and told her that we have never had a problem before.  She had no explanation, and was pretty cold about it.  I asked her why I wasn’t notified sooner about this (since they had my application 2 days prior) and she couldn’t answer that either.

Been going here for years. Booked an appointment for grooming for my dog 5 days prior to my wedding, my dog was turned away because I requested that he not walk on the tile floor since he has hypertension on his front leg and it is painful for him to walk on hard surfaces. We were declined service based on this request.

Everything needed for a pet and more. Of course the more including pet adptions, grooming and what I went for the veterinarian service. They were great with my 15yr old Snoopy, who's scared of his own shadow. Also, had a plan allowing me to pay out the services, something a lot of vets won't let you do. Yes the store itself carries the high end of the pet world needs but if you browse around with for your best friend or with your pet on its leash, it may just pick out a chewy or you that would make a happy pet for a day.