PetSmart - Pet supply store in Gilbert - 857 N Val Vista Dr #106, USA

I am disappointed to leave this negative review. I’ve taken my dog here for years to get a bath and brush. She is a herding dog and vocal when in anxious situations. I have told the groomers this, and made notes about it. Never had any issues. I booked a grooming today to have her bathed and brushed, but the tech I normally booked with doesn’t seem to work here anymore. After paying upfront and getting my dog from the back, a groomer (I presume a manager) essentially chastised me for my dog barking. She said it was “endangering” other dogs, because the dog barked and other dogs got nervous. First off, my dog didn’t even get a cut, just a bath. They bathe them in the back as far as I know. Second, they told me not to bring my dog in on the weekends.. as if I knowingly wanted to cause issues. What it really seemed like was the tech didn’t want to deal with a hyper dog, and essentially told me not to go there anymore. I pay almost $100 to have professional groomers bath my dog. I fail to understand why I should be shamed because they have to do their job… handle dogs and groom them. Additionally, there are several dogs barking every-time I’m there. They’re dogs — they bark. It’s in their nature. Anyone who is good with animals would know how to handle this (like the tech who used to work with my dog). I never had any bad experiences with grooming here for years, with the same dog I brought in today. Whoever is now running the show has horrible customer service. They tried to pin the failure of their job on me, as if I had a very aggressive dog. I hope the store management takes note.

Went in there with my dog about 4 days ago first to start off the store was clean and staff were very helpful. Went in looking for a durable and well fitting dog toy, The wonderful lady pointed out a rabbit and shark made by Tuffy took it home and my dog went crazy for it!! Such an amazing toys and last us a while! Will look more into this brand for future purchases!!

They had everything we needed. We have picky cats so sometimes we do not get that. Customer service was wonderful!

My 13YO, 12# rescue dog has stopped eating standard dog food. I have tried everything I know to do, the vet dog food she would sniff and walk away, would not even try it. She had been passing blood in her stool, she has been throwing up but continues to act starved and very interested in food. We just didn't know what other dog food to try. We were even considering euthanasia. By chance I met Shawna as she was returning carts to the store. Shawna took me right to Wellness Complete Health small breed dry dog food and recommended I mix it with Nulo small breed lentil & turkey with I mix with the dry dog food and top it off with NaturalTopper digestive support formula pumpkin & oatmeal. We are thrilled with the results. Our dog looks forward to feedings, her bowel movements are firm, form & solid-NO blood. It is because of Shawna that our dog is now thriving, happier & looks forward to her twice a day feedings. I can't say "Thank You" enough to Shawna for her listening skills. I explained how our dog was acting and Shawna steering us to a food source that is not making our dog literally sick to her stomach. THANK YOU again Shawna!!

Went to try to buy a dog. It's very confusing people walking around then they have a drawing which I did not know it's a three ring circus. I will not shoo at petsmart and I'll tell my friends not to go to a petsmart to shop. A horrible experience

This is the nicest PetSmart I've been to - I have actually driven many miles out of my way to go to this store instead of several closer PetSmarts. The store is super clean and well-stocked. I can always find what I'm looking for here. The employees are fantastic, very kind and helpful. I hope they're paid well; they definitely deserve to be!

We love pet-smart! They have a good selection of toys for all sizes of dogs so far our favorite brand is Tuffy, most toys don’t last us awhile until a friend recommended Tuffy went into pet smart and my dog knew the exact toy he wanted. It’s been the best toy and decision I’ve made because I don’t have stuffing all over the place, it’s still holding up too! Too all my dog moms or dads I HIGHLY recommend Tuffy!

I had my dog groomed Wednesday morning August 30th. ValVista/ Guadalupe Never again will I be back. The girl who groomed my dog needs more training. I am so unhappy with my dogs groom I could cry. I am so sorry for my dog. Someone should look into the grooming department.