PetSmart - Pet supply store in Alexandria - 3351 Richmond Hwy, USA

Very serviceable location providing pet essentials at reasonable prices for a wide variety of animal companions. The stock is usually consistent for the essentials, but can be a little challenging for some of the more luxury or specialty items. There is usually a fairly long line waiting to check out and I have never seen all of the checkout lanes operating but the staff have always been kind and courteous even when things are extremely busy. Love the pet adoption collaborations they have here. I love seeing the dog adoption events and have myself adopted a cat through their partnership with Last Chance Animal Rescue and had a great experience there! (but he did have tapeworms so maybe keep that in mind and be ready at your vet)

Great experience! A good stay for our dog. He always has a good time with other dogs while we're away. The staff is very friendly and helpful.

Only gave 4 because it always seems as though there's only 1 register open. So the line goes from 2 people to then 8 people. Eventually a 2nd register is always opened up but it's too consistent for this to happen. Other than that, I prefer this location over the rivertown location

My to go to store, not only for my cat’s food but I also use the hotel. 10/10 super kind and professional team. I board my cat there every time I travel for work. Super Pet Smart branch

I love that they host adoption events. And they have all the supplies needed for those new forever homes. This location also has training, vet, hotel and grooming.

The place is ok but stinks... they need more people taking care of the cleaning. I had the chance to enter their hotel for cats (when I picked up my cat), stinky and dirty place. They put her in a dark and humid place, a locker type with no windows to see anything outside, don't get me worng they do have a couple lockers like that but most of them are in the bottom part of it. Sad, she was cold and scared in a 2 level dark wooden locker. She came back home weighing 2 pounds less. Looks like she didn't eat, can't tell what happened because nobody brief me. So If am to judge by her behavior, this was traumatic. I will only use this service if it is an emergency. Be aware.

The Bad: Mini golden doodle top dog plus, bath/cut and tip was pretty close to $130. The grooming staff came off a bit rude, dismissive or just busy. (It's worth it). The Good: My dood is typically terrified of the blow-dryer and can be a pain, but he was in and out in less than hour and a half with "Alexander C". No issues and he seemed perfectly happy at pick up. Probably the best grooming experience at any PetSmart thus far.

I am extremely skeptical that they gave my dog a bath yesterday. My house is covered in shedded fur just from him sleeping overnight. The picture included is after 2 brushstrokes. I gave them a call and they said the paperwork states that a bath was given and that their hands were tied. My interactions with the employees have otherwise been excellent.