PetSmart - Pet supply store in Indianapolis - 7801 US 31 S, USA

If I could give no stars, I would. I have been coming here since I moved to Indiana for my poodle mix's grooming. Well, I have alternated between here and another place, but used here when I needed it in a pinch. Anyway. More to the reason for the awful review. I scheduled my poodle mix for a TRIM. A TRIM. I had done the pre check in, and indicated that my dog has health issues to make sure they didn't just blindly check in. I also marked that she was NOT to be put in a dry kennel, and I did NOT want her tail touched *because I trim that myself*. I have been a vet tech for over 13 years- know how to safely trim a tail. I just didn't want to groom her otherwise because honestly I usually prefer an actual groomer. I had my fiance bring my dog in and he told them exactly that. He relayed the information and Petsmart at the time indicated that they "would probably need to trim it if there were matts". News for ya. She's a longer haired dog. She doesnt get matts..she gets knots here and there but admittedly yesterday I didnt brush her because I knew she was going to the groomer. They did NOT ask him a preferred length to cut. They did NOT clarify her health issues. When I picked her up..... my long haired..spunky poodle .... looked like a hack job chihuahua. Even her ears had been touched....and her tail looks like a rat tail. They were not sympathetic. They did not apologize. They claimed there were matts. What matts require you to shave skin tight!??!?!?. It should also be noted that I witnessed the "manager" manhandling a terrified little dog (maybe a pom?) So if your dog is an older pom... be aware, hes probably going to hate nail trims in the future and probably will be sore for a few days. In the checkout line even the manager couldn't hide his face. We will NOT be back. This is poor service and the worst Ive ever had. Im generally a pretty understanding person- she's a mix breed. But this..... this is unacceptable. Photos to be added soon. My phone wont let me upload them at the same time. Edited to add: photos. 1st 2 are of her now. 3rd her the night before And 4th is of her previous cut with THE SAME HAIR CONDITION. There are no matts. Ever. They just were lazy and illeducated on what a matt actually is. Word of caution for anyone considering their grooming... they are uneducated high school drop outs who just needed a fast job. None of them have prior grooming experience.

The prices were so high, we could only get a jerky stick for $3 because everything else was so expensive. I stopped to look at the cool fish and animals but was left horrified with the awful conditions. Disgusting. Look at the pictures with caution.

Took my dog ELMO to get groomed and nails done 7/08/23. BAILEY was the groomer. He is very picky about people touching his front paws. She figured out a way to get them done, she got all but one nail done. Told me to bring back tomorrow our in a few days to do the last nail. She could have gave up and not done them. So Thank you Bailey, will be going back to let her groom my dog

Lori was great with our baby. She did an awesome job! I was nervous because he’s had the same groomer since a pup but she is retiring. Lori made the transition easy.

The freezer is pretty empty..... Edit- It seems like we always have to wait for someone to help us with fish.

Great trip this time. We found a ton of fun toys for the cat and the doggie. We couldn't find the specific type of weight control food our sheltie is accustomed to. Two store associates helped us figure out that they have rebranded the version and found us the equivalent replacement food as well as a premium good stuff catnip. Thanks for the help!

bought two hamsters here a week apart from each other not so long ago and both of my hamster have passed barely been a month since i had them. They had a big space had food, toys to play etcc everything it may need to live a happy life but it just weird how its soo soon that they passed.

I used to shop here and did training all the time with my dog Xena. She passed away 6 years ago. I have been back a few times the last couple of years with my new dog. The staff is always friendly, even though you can tell they don't have enough help. The only reason I still shop here is to get prescription food. The sidewalk in front of the store is caked on with urine. Yes, dogs pee, but it should be power washed a couple times a year. I went in right when they opened. There was dried pee on some shelves and a couple of spots on the floor. It's just not sanitary. Especially with a vet located in the store. You would think the vet office would help with the cleaning around the office area. I will continue to get my prescription food from here,but unfortunately, I will not be able to bring my pup.