PetSmart - Pet supply store in Aurora - 5520 S Parker Rd, USA

Got some amazing black friday deals to get my new kitty hooked up!

Often they are out of the cat food I go for but it's about the only place I can find it so when they do have it in I have to stock up. The store staff have all been pretty friendly and helpful when I've asked for something. The store is clean and ordered. I've never used the bathroom if they have one so I can't comment on it's cleanliness. It's a bit out of the way for me, but as I've said it's about the only place I can get the food I need for my cat.

I booked the $30 bath and brush on their correct location through their website. I was charged $35. Spoke to manager. Apparently there is a $5 charge for Fridays and weekends. Not mentioned on website. VERY MISLEADING. Won’t go back. I realize it’s only $5, but seriously?

The animals at this store for adoption look so sick and not very well taken care of! So many dead fish, small guinea pigs and rodents look malnourished. Fish tanks filled with mold. Birds don't look very healthy either. The two kittens seemed to be the only healthy looking animals. I hope corporate gets involved with this place. The animals deserve better treatment! The rest of the store isn't very clean either. They look to be severely understaffed

Banfield gets 5 stars! The store itself however gets 2. They don't have customer bathrooms. Blaming it on corporate loss prevention. My thing is if a paying customer needs the restroom, why can't someone let them in. I've used them in the past year. I just spent almost $500 and couldn't use the restroom. Bad call corporate. Lots of companies are dealing with the same issues, yet they let paying customers into the restroom.

This place is sad and should be closed they have the most ignorant staff I have ever dealt with in my life. I only go in there when I have to the fish well you know everything in there has dead fish in it, and I’m talking about skeletons with no meat on the bone how long they have been dead in those tanks that’s just neglect and abuse and will kill everything in your tank if you take one home even if it’s alive. every time I make it to the register it’s always a 25 minute ordeal at the register after I have to beg somebody for assistance and the last time I was in there they declined my cell because I had an attitude with that kind of customer service. Yeah idiot and the girl at the register with dumb look on her face after disrespecting me and I asked her she had absolutely no concept of it. Sad there’s way better pet stores in this neighborhood will never go back in the store again. And they’re more money than all the other stores to.

There was a boy at the counter by the name of JUSTIN. This stupid boy wasn’t helpful at all when I asked him questions about a few items. It’s obvious Justin the stupid cashier doesn’t have home training and he doesn’t have any customer service orientation. Dumb Justin was the very stupid little boy I have ever seen that lacks respect and humility. JUSTIN acted like an animal because he was not in his right senses. Very stupid, rude and dumb. Go to school Justin and beg your mother to also at least teach you some lessons. As a child, you should visit some sort of school so you can also learn there instead of doing nonsense in a store and acting like a stupid King Kong. Your life will never grow if you keep harassing and disrespecting people. Justin you are a very stupid boy that lacks respect.

Super accommodating with getting my prescription food card filled out and had the stock to get our fur-baby started on his new diet! Thank you!