PetSmart - Pet supply store in Chelmsford - 265 Chelmsford St, USA

definitely get your dog groomed here if you want them to smell like axe body spray, want to have to wash them yourself twice to get the smell off, and also want them to have razor burns on their entire body :) obviously got a refund (bare minimum) but save your dogs from the trauma and go to a groomer that cares about animals.

I had my dog going to camp for a few days to get some energy out. Usually she is happy to go to camp but lately she has been reluctant and combative when getting into the car at first I didn’t think much about it but now I’m sorry I didn’t recognize and acknowledge my dogs “cry for help behavior” sooner. After one day (out of 5) stay in boarding I was notified my dog was displaying “aggressive” behavior. I was being told she was “growling” and “lunging” at other animals in camp and was acting aggressively and nervous. Which is not like her at all. Not only does she see strange animals often in public dog parks she also shares a home with three cats and a toddler. She had never been aggressive with them never growled never lunged not even during play activities when one would expect an animal to growl or lunge or even bark. I have never been so concerned about the safety and the overall treatment of my animal in my life. I did not have my animal stay in their boarding for the entirety of the stay and arranged to have her picked up early. I feel as though if my dog is acting this way she is afraid it makes me wonder what the staff are doing/allowing behind closed doors, how she is being treated, how she is being interacted with and it makes me sad because she is a very sweet loving animal. I sat up all night worried about leaving her in there even a second longer until I could get someone to pick her up. Even this review I waited to post out of concern she would be targeted as a result. Needless to say I won’t be bringing my dog there anymore - trust is a huge factor when dropping your pet off and entrusting an establishment to care for them something just isn’t right about this location animals don’t just behave uncharacteristically, fearfully, and aggressively for no reason all of a sudden. I was also reassured that the dogs are separated by size which is not true at all as they carelessly post photos of doggy day camp on their social media showing large and small dogs together. Bring your animal literally anywhere else because this place lacks the skill, compassion and experience in dealing with animals-your pet is just another dollar sign for them nothing else.

Employees were very helpful and loved seeing my calico cat

This is specifically a review for the Pets Hotel. My family and I were going away and our usual house/pet sitter was unavailable, so I decided to board my dog at Petsmart for convenience. There were a few issues of communication right out the gate— when I booked online it said I could bring my dog in at 8:45. Then I received a call saying 8 PM was the latest I could book her for that day. Then on the actual day I was going to bring her in, I got a call at 2:30 pm, saying that actually, since it was July 4th, the latest I could bring her was 5 pm because they were closing at 6. I don’t take issue with them closing early, but rather the fact that I wasn’t provided with that info when I booked or when I received the first correction to my booking. I was super nervous leaving her and the staff was lovely about reassuring me and letting me check up on my dog while I was away. That is the only reason there is a 2 start review instead of 1 star— the people I encountered were wonderful. What I take issue with is when I picked up my dog, she reeked and so did her bed. Both smelled very strongly of dog urine. This made no sense to me as my dog is fully house trained AND crate trained. I don’t know how in the span of 5 days she and her dog bed (in a private room) could have been exposed to so much pee that they would both stink that badly unless she wasn’t being taken out enough or the facility is just that dirty. I don’t blame the people working there, as I wonder if they’re sufficiently staffed and if the way the facility is set up allows for truly proper care. The girl who brought my dog out to me was so nice and apologized saying they usually do laundry but didn’t get the chance. I ended up throwing the bed away as soon as I got home. I won’t be bringing my dog back there.

Convenient, good selection of products, dog grooming is good, checkouts are wicked slow though...really really slow oddly, but hey, i can't complain. They hook me up with dog food, and that's all I really care about. Cheers.

I board my dog at the PetSmart Hotel in Chelmsford. My dog goes shopping when I pick her up.

Belle absolutely loves her groomer Natalie!!! We were notified when she was ready. I was notified while she was there that she was getting fresh water, and she was doing well. when I picked her up she looked so cute with her red bows!!! Belle highly recommends Natalie!! you can tell she loves animals and her job !!! We can’t wait to go back!!!

Convenient yes. We had a bad experience getting the dogs nails done. Even after explaining not to cut them too short... they did. My poor doggies toes... she is terrified just pulling in the parking lot...