PetSmart - Pet supply store in Anchorage - 601 E Dimond Blvd, USA

First time doggie hotel customer for both pup and human. Both of us entered nervous and unsure, both of us left super happy and comfortable!!! My pup is anxious and cautious of new people, and he made friends with several people there!!! For him to cuddle with a new person is mind blowing!!! I called to check in on him, and just by his name, they immediately knew who he was and informed me of all his fun and play. They didn't need to look into the system, didn't need to go ask someone. They get to know your pup as an individual. They took his time to get comfy, never pressured him to interact with them till it was his idea. I do not want to leave him again, because I hate being away. But if he must stay somewhere safe and fun, this place IS the place.

I have brought my dog here for grooming, it’s been great. Last phone interaction was super unprofessional ending in being hung up on by the grooming manager Chloe. The store manager was great conversationalist to handle the situation but overall the bad customer service made the decision to never use them again.

Boarded my smaller-breed dog (Chihuahua mix) at PetSmart and felt like it was a last minute choice at the time. It turned out great from what I saw, and what was written on her report card. The report card is basically a feedback form, including potty, play, temperament. I like it!

Skaya loves visiting Doggie Day Camp! She was so nervous at first, but now walks in there like she owns the place. Each night when she comes home, she is completely exhausted from playing with all her fur friends! Everyone there is so friendly and you can tell they genuinely love dogs and cats.

The selection Pet Smart has is outstanding. From Reptiles, Birds, Dogs, Cats, and even fish. I highly recommend. I've always had great service and a positive environment.

Overall once we're there, the experience is good. But beware that their "walk-in" grooming services aren't really a thing. This is the third time I've tried to bring my dogs in for a walk-in and was turned away. Not only that, but they couldn't even offer a time that a person who works normal hours could bring them in in the next 2 days. There isn't a way to schedule walkin services online. I get it - there's a shortage of workers, it's super busy, they're doing their best. But then they need to update their offered services to reflect that so that it doesn't disrupt people's day and plans. I could have scheduled this a while ago if I'd known that's what I had to do.

I really love this store , I get my cat groomed here and the groomers are so kind and they get my cat done faster then I can grab some kitty litter ! There prices are amazing for getting my cat groomed. Everyone is so kind here and my kids and I love coming in and seeing the animals and getting our pet supplies.

The store has great products for dogs!! The grooming dept STAFF needs to try to SMILE AND stop being rude to everyone!!. Unprofessional grooming staff, they will scam you every visit!! They must not like the jobs, since they NEVER SMILE