PetSmart - Pet supply store in Schaumburg - 1440 E Golf Rd, USA

Store is near to my house and We are happy with their services 😊 Store is clean and we got 3 birds from this location. We got parakeets and they are so beautiful. The only thing is you won’t get much variety of pets. But overall experience was good.

Their grooming is so bad went there to do a lion haircut for my cat and they just messed my pet up. Not the way you want to receive your pet back. Horrible job & now I have to redo it again at a different place

This review is for the grooming department, specifically the cat groomer at this location. We have scheduled twice with them and both times received calls trying to reschedule the appointment. Today, I understand we had bad weather. But she called yesterday "to check" if i could reschedule an appointment scheduled for today at 5:30pm and come in yesterday instead at 5 pm. I told them when I booked the appointment that I couldn't get there before 5:15 pm on any day because of work. When I told her I could do 5:15 but not 5 pm, she said the groomer had already finished her last pet for the day. It was 2 pm when I called and the voicemail said she was leaving at 5:30. It takes 10 minutes to trim her nails, if that. There should have been no problem with 5:15. But I guess because she was going to be leaving 3 and a half hrs early, my appointment was kept for today. Then today rolls around and I get an email notification that the appointment was canceled. Not even a phone call. The groomer also called the day of our last appointment trying to see if we could come in earlier so she could leave earlier. If you have a problem with the hours you're being booked, take that up with petsmart. Don't string along customers who have their own schedules. Today was the last time I'm booking at this location.

If I could proved a zero star rating I would! Pathetic service to say the absolute least. I will certainly never return, or shop at their establishments, in store or online. Their associate had absolutely zero customer service skills. Couldn’t even be bothered to say “thank you” or for that matter speak at all as he delivered a 20 gallon aquarium to my vehicle for curbside service. When I tried to be further polite, despite his atrocious attitude and lack of any customer service skills he was still lacking any level of service. He couldn’t be bothered I assume to say hello or any form of greeting or verbal acknowledgment. A simple thank you perhaps? It’s not difficult, it’s just like the thank you I provided to you for your “service”. I asked if he could accept a “tip” although it was certainly not deserved at all. His simple “no” reply as he walked away was just fine by me. This stores employee was simply a joke to say the least. Bottom line just like any place, feel free to take your business where you please. I assure you I will never do any form of business with them. Plenty of options out here to exercise my purchase options at. I assure you this was my last visit and I will be sure to share my experience with others.

Place is clean, appropriate amount of items for all sorts of pets. The employees know their customers very well and all employees treat the animals coming in with a lot of love and attention. They have a wonderful selection of holiday treats and toys and what I enjoyed most was the check out the lady told me about the rewards system and how it benefited her very good first experience with them will come back.

Easy to get to, easy parking. Store seems well stocked. Fish and birds seemed to not be thriving, but I'm not an expert on these pets. Staff was wonderfully helpful.

I'll give them three stars Pros: they gave me a replacement fish because mine died three days after purchasing it. Cons: If my fish died so soon I feel like it's going to be due to dead fish polluting the tank there. I saw multiple different fish dead. You'd think for a 10 dollar plus fish it'd be watched carefully. I'm sure the cheaper the fish go, the less attention to care it will get. All fish are living beings!

I go there for dog and cat ROYAL CANIN dry food. If I'm on weekends they have dogs adoption which is very cool what they do. If you looking for new family member this is the place to go. While you shopping you can go with new friend home. That is awesome.