PetSmart - Pet supply store in Frisco - 3333 Preston Rd #1100, USA

They shaved my German Shepherd bald even though all research says they aren’t supposed to be shaved. And I feel they overcharged me for services that obviously weren’t performed such as the furminator since they shaved her. I’m so upset. And now my baby’s skin is unprotected and probably going to itch her.

I visit this location a few times every month. The staff here has always been friendly and helpful, and the store is always very clean. I’ve shopped at other pet stores in the area, but I keep coming back here because I always find what I need, and the prices are good. Also, I’ve purchased food here in the past that my pets didn’t like, they refunded me for the open package with no hassle. Now, that’s what I call great service!

Petsmart is a great place to go to because it is mostly affordable and convenient to go to. However they need to take more care of the animals with not only their diet but also removing the dead animals. 1 dead fish is understandable but 20 is terrible. If I continue talking, this review will be a whole Novel. Just please do your reading before going to petsmart. They wont tell you anything about how to care for the animals and the only times getting one of there cages is for when you need to bring your hamster or bird to the vet.

I walked into this store to purchase some fish for my aquarium! I went over and looked at these fish swimming around in these small cups and one of them was dead. I brought the dead fish that was sitting there for a while because its scales was floating around in the small cup to the front checkout and the lady didn’t have a care in the world. Very disappointed in this location. Do better!

Nice store and the staff were nice and attentive.

Jeff always does a fantastic job grooming my dogs! One of my dogs is anxious and will bark if people try to approach, but Jeff has no trouble working with him at all! I book with him specifically because I know that he takes such care in working with him and makes my dog feel comfortable.

I go to the Frisco Preston Road location even though I pass a couple other Petsmart stores on the way. I use the grooming salon and Skyler is the best, my little finicky chihuahua loves her. I also use Banfield at this location and the staff there is just as great.

They are working hard to help us figure out our baby cavi that’s not well till she can get into the specialist. My baby they’ve been amazing on trying everything till she gets in to other doctor