Petco - Pet store in Bakersfield - 5151 Gosford Rd, USA

We went into the store to buy pet food and a companion for our parakeet. The gentleman who helped us was very knowledgeable, helpful, friendly and patient. There was not enough employees in the store that day, so he was running from customer to customer to the register, however, he took the time we needed to answer our questions, share his knowledge and didn't make us feel rushed at all. He is a huge asset to Petco and should be rewarded for his excellent customer service!

The staff are awesome. They're friendly, helpful, and knowledgeable. If you can't find something, they're quick to help you find it, make recommendations, and/or help you do an online order if something was out of stock. Amber and George are my faves .

Sassie and George see their favorite groomer, Rita, once a month. That is a great time to pick up other pet necessities, toys, and pretty much whatever you need. Staff is very pleasant and does their best to keep the line moving. I appreciate they have "adopt don't shop" events for dogs and cats. The visiting vet is also very good for shots, but books up quickly.

My husband and I took our 19 month old dog Ozzy to get a Harness that will allow me to hook the leash on his back not by his neck as he has a collapsed trachea. I saw a young man there who was not currently helping anyone else and he helped us measure Ozzy for a harness and collar and Ozzy was so calm. Our experience was Wonderful.

I went in to purchase fish. I asked the cashier for some assistance. She called someone but they were busy on the phone. I waited at least twenty minutes by the fish tanks. No one came. Workers were busy stocking for nearby departments, but no one asked if I needed help. I finally was frustrated by the lack of attention and made a purchase of shrimp grass and left. The cashier explained the fish person was on a phone call. The feeling of being not worthy of being acknowledged is why I never want to visit any petco ever. I went to Pet Smart across town and was I acknowledged as soon as I walked in. I was asked if I needed assistance and had my fish within minutes. Everyone was extremely pleasant. I felt I was a valued person.

Clean store, nice employees- just didn't seem that the shelves had some bare spots where more cat food can be placed. I'm just saying this cause I use to work at the other Bakersfield location when it first opened up years ago & management made a big deal about keeping the shelves full.

They charge $104 when thay advertised $47. Now with current economy adds up pretty quick if they decide your dog needs special shampoos, double coating extra brush, everything they want they just keep asking for more money. Never coming back

They need more baskets and employees.. had to carry a bag of dog food myself.. no basket available.. and the girl looked at me crazy when it was a 50lb bag.. plus wasnt going to let a girl do it alone.. was kinda bugged she didn't ask to grab half but still..