Petco - Pet store in Burbank - 3525 W Victory Blvd, USA

Petco is a very good pet oriented store large, great inventory, clean, and just about anything you need you will find it there. So many kinds of cat and dog foods. So many different manufacturers. Pet toys of all kinds. The employees are so pleasant and helpful. Large paved parking area.

I’ve been coming here for almost 2 years now because it is near my house. To make the story short, I bought Lucy’s pet food roll. I’ve been feeding this to my dog for a year now. I went to this location and they didn’t have it. So, I went to North Hills location and got one. But after feeding my dog for 2 days with it, he was having diarrhea. So it seemed like this batch was a bust. So, I went to this C&C Burbank location to exchange it. They wouldn’t do it because I bought the item in North Hills. The cashier said it was because they are run by a different manager. These people are so insensitive, they care more about their own profit and not about a dog’s health.

Had a really nice visit. This is my kittens second time ever at a vet. This experience was better than his first visit at a different vetco. Staff was quick and polite. Receptionists was so sweet I can see my kitten Guillermo warming up to her and the staff quickly!

Clean store, friendly staff. I have an older senior dog who had a bit of an accident and an associate directed me to some papertowels, spray and small bag. They were understanding. The line to check out was smooth. Once the line started getting long additional associates jumped in on the registers. I spent about 10 minutes shopping and about 5 minutes in line with 3 customers in front of me.

The worst Petco! They wouldn't even return a day old goldfish that they sold me sick, just yesterday!! Manager on the duty today Sunday has zero customer service skills! They were willing to lose a long time customer for good, for a $5.99 goldfish! They asked me to bring the receipt, the fish and the sample of the water, which I brought- then the guy turns to me and say, this is not my problem- you have to go back and bring a seperate bottle of water sample with you! Complete retarded requests, when just yesterday they did not mention that to me. The worst Petco and the worst management ever! Lost a long time customer for a $5.99 fish, and I'll make sure everyone knows not to go to this stupid store again.....! Again, ZERO customer service!

Stopped here for an emergency bag of food for my dog while I was visiting family. A couple of cashiers seemed more into their conversation than the growing line of people waiting to check out. The only cashier ringing people up even looked over and gave them a look of displeasure. Parking lot is very narrow too. Not a full-size sedan/SUV/truck friendly lot.

Our vet tech was so personable and informative, as well as really nice and understanding. The doctor was super friendly too. Both handled my cat with care and provided a lot of insight regarding his dental care after randomly and mysteriously losing a tooth.

I Was horrified to see how the fish department was kept . Dark, cloudy, dirty tanks, sick fish with dead ones floating around them . It’s sad! Don’t neglect & treat small animals like that it’s abuse . I was mortified by what I saw. Get it together PETCO Burbank !!!!!