Petco - Pet store in Bloomingdale - 412 W Army Trail Rd, USA

As much as I love petco as an organization for what they do for animals, I'm really upset with their fish. They always look sickly. I bought 7 fish from them (that looked the healthiest), and literally all but one are dead now. The last one is on its last stretch of life. The problem isn't our tank because we also bought fish from Aquarium Adventure and took some from our family, and all of them are alive and happy. I'm just really upset that I couldn't do anything to keep the poor little ones alive. I'll continue to be a member and get food for the dog and cat, but I don't think I can support getting fish from here anymore.

this will be my first and last time will take her to that place. I took my dog to get her haircut and I asked them to get her a schnauzers haircut. When we came back for her she still looked the same! they told us that’s she kept moving, like okay we understand that, but how are you gonna make us play u a lot of money like if u cutted her hair when u barely did,literally make no sense, unbelievable. first picture was before the haircut, the second picture was after the haircut, she stills looks the same, and the last photo was how we waited her haircut to look like.

The store was clean, and the staff were helpful. I just moved to the area and brought one of my dogs with to pick out new toys, collars, and updated their dog tags also. She chose a two pack of these massive stuffed animals, so the trip was a success 🙌

usually take my dog to the Schaumburg location but ended up with appointment here. awful service.. no help from staff in grooming.. wanted his nails cut. after 7 sec of in grooming room they came out to tell me “ he wont get on the table” i explained that the girls in schaumburg managed to get him on table.. and then wouldnt help me get him on scale.. she just stood there like shes never seen a dog before.. um im not the employee.. u need to do your job. she said my dog was “too big” … hes a black lab that weighs 109 lbs.and sweet as can be.. not aggressive at all.. . um like u never had bigger dogs… please.. so i went out in below temps for nothing.. called the one in schaumburg.. told them what poor service we got and they said bring him over.. they thought it was odd that happened.. i think that she was just lazy and cant handle a dog bigger than a pug.. she was useless.. never going back there again.. if u dont want to handle dogs.. not right job for u. she sucked

I enjoy coming here. Many times it's the same employees and they're always willing to help. Place is always orderly and clean.

Bloomingdale Petco: This store tried to dump expired product on me by taking a damaged box of cat food packets, filling it with expired products with different expiration dates, and taping it closed. The box expired March 1, 2023, and my pick up date was three months later. This could’ve been an honest mistake except for the fact that the cardboard package had been reassembled, and the packages inside had different expired dates from the outside packaging. When I called the store about this, they told me that yes they had a package there that wasn’t expired. Why wasn’t I given that package in the first place? Very rude way to treat someone who has been a loyal customer for 20+ years, by filling my order so deceitfully. All without admitting fault or apologizing, despite the fact that I kept my cool, and I was polite when I called the store and spoke with Veronica. There seems to be a real disconnect between Petco Online and the locally managed stores. I believe that is why they felt they could get away with this kind of behavior at the Bloomingdale Petco.

I like the store it has dynamic personnel and is clean and organized. I am a member of Vital Care for both the Cats and we have enjoyed years of service and care at the Bloomingdale Store.

The grooming salon manager is the rudest human I have ever met. We use other grooming and retail environments to help us care for our 7 pets. We'll gladly go elsewhere to be appreciated