Petco - Pet store in Onalaska - 1231 Crossing Meadows Dr, USA

I needed cat food and I get your heartland brand I couldn't find it and the young lady Emma or Emily the cat girl was done work and the store was busy. She took time to help me find a food for my cat. She didn't need to do that she had to catch a bus to get home. She was wonderful. My cat however doesn't like the food, and you are out of heartland and it was so hard to get a food she liked. She's like a new cat on that food. Please restock soon. She's very picky. She just came off kidney food. That's just too expensive to keep feeding her if she doesn't need it. Your food was recommended by a customer of yours back in Pennsylvania.

I called. Asked if you had a specific product and if you price matched. Was put on hold. Told yes to price match. Plenty of product available, no need to have set aside. Got to store 2 1/2 hrs later. No product available. Was accused by both staff of lying on all aspects of my phone call. Yelled at because I walked in just before closing and waited until my dogs were out of food. Was reluctantly given a nice discount so I could make my purchase and leave.

I go here for live food a couple times a week. Always has crickets, but the worms are dead or turning into beatles. Really old stock or just not taken care of. ALSO... I get harassed every time about Rewards, multiple donations, and when when I turn the rewards down, they insist on telling me how easy it is. I DON'T WANT REWARDS! I'm always nice about it, but one of these times I may become rude because it's getting old fast. Do you not want me to spend money at your business? Can I get a card that I swipe that allows me to just buy things like the "good old days?" I just don't know what happened where I can't buy something without being harassed, or charity shamed every place I go. It's insane I want it to stop..

The customer service in the main store is always great, very educational and they'll help you feel confident with your product choice. However, in the grooming salon, my dog has been turned away without trying to do her nails. Simply for having anxiety. As well as cutting nails to short when they are willing to do them. And making my dog uncomfortable. So the 4 stars are for main store employees.

Drove 2 hours (round trip) after calling to see if they had hermit crabs. They had 3. Got there to pick 1 out, all 3 were on reserve. Can't you state that on the phone!! NOT HAPPY

Took my extra large dog in for her first grooming session today with McLeod. She was so good to Everest and Everest seemed pretty happy (and much cleaner) . Did a wonderful job!! All staff in the store was very friendly to Everest and I. We’ll definitely be back!

I took my 15 week old terrier to get groomed for the first time. Never take your dog there to get groomed. The lady wants to tell me That they want the best experience for my dog for the first time. Getting her haircut, and what do they Nic her nail and make her bleed After I told her that her nails did not need to be touched because they were already done. Then they only offer 20% credit. Why would I want credit? I would never take my dog there ever again. you guys failed at making a puppy's first time good.

Absolutely disturbing to find dead fish in every tank!! I was in the fish section for roughly 45 mins no one came to ask me if I needed help or anything. Couldn't even buy a fish they ALL had fish rot. Poor things! Fish have feelings too!