Petco - Pet store in Honolulu - 1121 S Beretania St., USA

The workers were friendly and attentive. However I needed a cat groomer and they have only one. There were no prices listed for grooming services for cats, but multiple prices and services listed for dogs. They also did not have the cat food my cat likes (he is spoiled) he really likes savory centers from fancy feast. So not having grooming services listed nor the food I wanted. Gives a 3 star rating.

Groomer Kim was awesome! The duration I was told was 2-4 hours and it took the full 4 hours which seems stressful for my pet but yet I wouldn’t want them rushing and not do the job right or hurt my pet so I guess the wait is necessary.

I do not appreciate the prices in the store being higher then prices online. It takes forever at checkout to price match all the items, and I feel bad for the cashier. Why are you taxing me to shop in your store. If I order online for pickup an employee has to spend time fulfilling the order. Why should I pay more to pick up my own items off the shelf.

I had an appointment for grooming and had to wait with an anxious dog twenty minutes past the scheduled time with a store full of poorly socialized dogs. Once I turned my dog over to the groomer who was sweet as she could be, I had to take the invoice to the cashiers line to pay which was way understaffed for a weekend morning. Come on Petco, your other stores on island do way better.

Your scandals! Went to get my dog shampooed and nails done. Because I seen your sign on the counter that suggested the prices... It said it would cost $23.00, I thought, what a great deal, I'll do this monthly. Picked up my dog and was shocked to learn it was not $23.00, but was $50.99! I believe that's called bait and switch tactic! Wanted to get some paw balm, so I found it, $16.49! WOW, so I went on line on your store and the same product was only $9.00! What's going on? Every thing on your home delivery is way cheaper! And please explain to me why I shouldn't turn you in to the Hawaiian BBZB? And why I shouldn't flood Facebook and Instagram which my experience? Shame on you!

I adopted my current cat from them. They have an adoption area but nowhere to actually interact with the pet you're considering adopting. The staff is friendly. Prices are a little high but they do match website prices. That can be handy. The staff is friendly and well informed. Cat services would be a nice addition (nail clipping, vets etc.)

This location is always staffed with the most helpful, friendly, and joyful employees. From the moment I walk in they greet me and acknowledge my presence. I always find what I am looking for as the store is clean and organized. I never have to look far for help as they are always looking for ways to assist/help. I always get more information than I expect from them. I could not have a pet without this store in my neighborhood providing for our every need within just a few blocks from home. My cats and I appreciate you all.

I shop at Hawaii Kai Petco and always have the best service. The Beretania store was lacking in customer service. The person that we asked to help us, led us directly to the item we wanted, but barely said a word. Just led us and pointed. She was nice, but it would be good to step it up a notch by even saying “here you go..is this what you needed?” She could have turned this encounter into an over and above encounter by just engaging with the customer. Check out was terrible. I was using a gift card and the clerk at the front (?I believe Eric??) was not helpful at all. I swiped my card and it did not work. He must have said “try again” at least ten times. I asked him if there was another way…and if he could manually enter it. He said, “try again.” Finally, I put the card on the counter in front of him. He picked it up, manually entered it, and all went thru fine. (I was very close to just asking someone else to help me.) Frustrating. Though the store is clean and well stocked, if I don't have to come back to this store, I won’t. I will try to do my business in Hawaii Kai where all the staff have been super personable and helpful.