Petco - Pet store in Chandler - 3452 W Chandler Blvd, USA

This store used to be nice. But almost all the fish tanks were cloudy and algae all over and dead fish in most tasks. What happened? This is awful. Poor animals.

This store has to be the most awful pet store I’ve been to. Even PetSmart takes better care of their animals. Immediately upon walking in, there’s stains all along the carpet. There is definitely not enough adequate space for the hamsters as they are overcrowded. The worst of it all: the aquatics section. Don’t you guys have someone to take care of your animals??? What kind of lazy management lets their animals live like this? (Attached pictures below). Excessive algae growth which indicates a lack of care and maintenance within the tanks which could easily be fixed if given time and attention. Oh and where they keep the supplies? Absolutely disgusting as well. Dead fish sitting in cloudy water on a counter??? If they can’t keep their own stations clean, why should they be allowed to keep live animals? At the end of the day, it all falls on poor management. The only reason I gave a star at all is because of grooming, Melissa is absolutely wonderful and so was Christina who rung me up.

I want recommend Ashley, in the grooming department. I have Tibetan Terrier (Bentley), who has huge anxiety, leaving home. He's as sweet as the day is long, but does not care for strangers! Bentley, is great with Ashley and she does a fantastic job with him! Highly recommended!

Petco must pay the groomers hourly to do NOTHING. Walking in you can see all the groomers through the glass just chit-chatting while a couple of dogs are on the tables waiting to be groomed. Now I understand why there was so many sameday appointments here. They refused to groom my pet because he had a leg injury at the beginning of Feb 2023. He was cleared 2 months PRIOR to go back to normal and they still refused. He has always been seen at other Petco without any issues. This place is completely ridiculous. I know Petco is a big company but they still pay people to do a job and the grooming staff here isn't doing it. If I own this location, I'd definitely compare how much money this team brings in compared to other locations. They cancel my appointment, I didn't. Wondering how many other potential business they turn away due to their laziness.

I’ve owned, rescued, and rehabilitated reptiles for over 15 years. I have never in that time seen reptile enclosure get this dirty unless it was a rescue situation when the reptile had been completely neglected and abandoned, going without cleaning for months to look like that. Go into any petsmart and I guarantee you’ll never find an enclosure half as dirty.

This location is just fine, though the layout is a little odd and they seem understaffed. (There was only one cashier on a busy Saturday afternoon.) That said, the staff they do have is friendly and helpful. There is plenty of parking and the store has a lot of variety. The prices are reasonable with a lot of sale items.

Conflicted. Aquatic selection was decent which is nice to see but the employee that checked me out made my visit pretty terrible. Her initial attitude was immediately that of "I don't care and what do you want". I understand a younger workforce may have these issues but this was just uncalled for. From asking how to do a pickup, to if I could pay for my other things that I shopped around for at the same time, to the asking for name and ID....EVERY little bit of effort she had to put into the interaction was annoyed and and rude. Came across extremely disrespectful, didn't help me bag my things even though it was very clear I was also struggling with my 2 year old in that moment..made me go to another counter to do it myself with one hand and yes plant water did spill in my bag uuggghhh. It could not have been a worse representation of the company or herself as a professional.

I went in to return a bag of dog food. This was the second time in the last few weeks I had to do this because my dogs were not eating the new food. Everyone was very helpful in the return and Austin worked with us to figure out the best dog food to buy for them