Petco - Pet store in Colorado Springs - 5020 N Nevada Ave #100, USA

Savannah is a really good groomer! She’s very patient with a crazy energetic westie. She’s asks the right questions about details and has good suggestions. She’s clearly a “dog” person. Our westie followed her right into the grooming area and he rarely trusts strangers. Appreciate how easy and quickly an appointment can be made on the Petco website. The cost is comparable. Nice to be able to shop for pet supplies in the same location. Nice clean shop.

A few employees are very nice BUT They do not take care of their fish. Many were dead a few times coming into the store. My son still wanted to try to save one but unfortunately could not. Two other fish that were bought there also passed away. We usually buy fish from PetSmart and they last forever! We will not be going back to Petco.

Great customer service! Great dog training! Our Field Golden has recently graduated from an Adult Dog training class. She is a distracted younger adult golden. The trainer, Mandy, did extremely well with our dog...and helped us correct our behavior that was causing issues with our dogs hyperactivity. Our dog is more focused and well behaved. Awesome job Mandy!!!

Came to get dog food (which they are always so good to have in stock). There was a fun holiday display with different things that I noticed and stopped to look at on the way out, and the cashier, very merrily, called out, "They're 50% off!". I ended up getting back in line and buying 2 items from the display. Normally, I would have just walked by, but she was just so cheerful!

Anthony in the aquatic department is very knowledgeable. He helped me get my fish tank up and running and made many good suggestions.

✨✨✨BEWARE✨✨✨⚰️⚰️⚰️⚰️⚰️ I purchased snake items from here for my exotic 2~snakes. Not knowing at the time the “wood” we purchased for them as a home or cover inside the tank was INFESTED with little tiny black bugs! I’ve been doing everything that the vet said to try and help them, which was the spray for mites & completely clean and clear the tank. Constantly cleaning and spraying bathing!! DONE! I’m still fighting the little tiny black bugs..... the cinnamon boy in the bowl..they just lost his life💔 my one year one exotic Zeus......💔💔💔💔 between all of this I let them know what was going on. How my babies we’re fine till I purchased this wood home from their store. Not only do they NOT CARE & said it’s not their problem but have done nothing to help their store with this problem!! RIDICULOUS UNCARING PEOPLE

Had a horrible phone experience today with a Grooming Manager, Elizabeth, at the Petco located on North Nevada Ave. I requested Megan to groom my dog. Unfortunately, she is no longer there (If Elizabeth was her Manager, then I can see why). I had a bad experience with another groomer there but couldn't remember her name. So I asked Elizabeth to list the names so my dog doesn't get assigned to her again because I don't want the same experience. Elizabeth proceeds to tell me "no", and that Petco isn't a good fit for me. I'm like WHAT? WHERE DID THAT COME FROM? She didn't even bother to take a different approach or rectify the situation. We were communicating just fine before she said that to me. Completely uncalled for. My request was absolutely reasonable. She needs to go to management training and focus on her resolution skills. We will see if Corinne, her manager, calls me back.

I'm not sure what happened in the last 6 months. They're saltwater fish tanks are absolutely atrocious. They have been immaculate any other time I've been there.