Petco - Pet store in Goshen - 2823 County Home Rd, USA

Just left this PetCo and the groomers there were very haggard and rude. Didn’t give my dog a chance, they were very dismissive and they should definitely not be working with pets or the diverse public. Additionally, the hand sanitizer things were all empty storewide, except the one by the reptile department. I would NOT recommend this PetCo to my enemies.

I have been trying to get a fish tank for my girls cycled for over a month with zero success. I went into this store today looking for anything to help and was so fortunate to run into the aquatics center lead Maddy (sp?). She was super helpful, super knowledgeable, and super eager to help me find something that will work. I will be back and asking for her by name with any future questions

Was there a few months ago with a fish issue and Aquatics guy James apparently didn't know I owned the same water testing kit and know what the colors mean tried telling my levels were off and showed my the test tube showing it at perfect levels. He must've thought it made more sense that my levels were off and not the tank I got the fish from was now "under observation". I called him about it he must've gotten embarrassed and threatened to not sell me fish. I was in there again today and he must still be sore over it because he again tried giving me attitude over a shrimp that didn't even make it home. His customer service is trash. He needs to work on that and being honest with people as to not turn them off of the hobby. 10 years in it and he is obviously jaded from his failures in the hobby.I haven't had issues with anyone else but him. The rest of the employees are at least civil.

The prices are crazy high, which isn't necessarily bad, but they have a major staff shortage so trying to get help and have questions answered is not easy. I give major props to the staff though. They handled the holidays like champions every time I was in there

I like the variety of products they carry. I was very annoyed at checkout they asked me if I wanted a bag because they charge for bags...? Since when do I need to pay for a bag at petco??

Went in for food and bedding for my current pets - found a donated full grown guinea pig and brought that home too. Great place, clean cages floors and well stocked shelves! Thank you!

New employees are rude and pushy. Store is always a mess and unorganized. This store used to be well organized and the old employees were a joy to talk to.its a shame what the new terrible management has done to the place.

If I could give a negative review I would. I scheduled an appointment to have my kittens checked for flea medication from the Petco in Dunlap, Indiana. Instead of receiving useful information about the young manager said to me and my mother, “mam I am tired of you interrupting me and being rude!” I was shocked and asked to speak with her manager and was told that she was the manger, named Rickie! She was vile and rude. I asked to know who the district manager was and was given a business card with a disconnect telephone number. The vet then looked at us and said, “ Do you still want me to look over your kitten?” In a rude and disrespectful manner. After several moments the vet seemed to get a little bit friendlier. After I left Petco I called several times to reach the district manager named, Excel. When she finally reached me her first response was, “ I’ve already spoken with the staff and there are FIVE eye witnesses to this situation!” There us no way that there was FIVE eye witnesses! I’m asking that a manager that cares about customer service view the video cameras and then talk to your employees about how they can improve their customer service experience. Maybe she was having a bad day but her behavior should be addressed! I’ve been to your establishment many times in the past two years. However, unless this situation gets addressed that will be my last time. Employees come and go, but good customers don’t. They enjoy using the same place!