Petco - Pet store in Castro Valley - 3735 E Castro Valley Blvd, USA

This store was great! They were so friendly and professional. I will definitely shop there again, and again, and again, again again again and then more again. The clerks deserve a raise!

I brought my two dogs to get their boosters and my puppy(2 months) was really easy to get her vaccinations done but when it was my 3 yr old dog’s turn. That’s when i felt regret coming here. He was already nervous to begin with and they wanted to take the appointment in the main lobby instead of a private room. My dog was trying to break free because 3 people were trying to hold him down so they could take his blood for his heart worm medication. However my dog was not having it and one of the assistants thought if we put a muzzle on him it would probably work but i left instead because my poor baby was already so stressed out. It was a little odd that they take appointments in the main waiting area with a table out instead of giving the dog some privacy. I think I’m going to go back to my original vet office & won’t be coming back. I felt so bad for even bringing my dog there. As soon as i brought him back to the car he threw up. They said it could be a reaction to the dewormer but i think my dog had reached his limit with them.The staff was nice but the entire scene just looked unprofessional when i arrived and i should’ve seen that first red flag. They didn’t take my dogs temperature or anything they just put unable to examine for most of the things you would get done during a check up. I know better now and from now on I’ll bring him to real professional veterinarians.

I like this Petco. Good selection, good people. Tidy and nicely stuffed. Also a very convenient access from I-580W.

Petco had a promotion and made it extremely easy for me to order ahead and simply get the products when I arrived in the store.

I went into the Petco in Castro Valley yesterday and asked an employee could I see the King Snake they have for sale. There was a young white male with glasses and tattoos who said,” I am sorry, you can’t touch or handle the King Snake you might run out of the store with the animal without paying and it’s against our rules.” I explained to the male employee that I work for the Fire Department, showed him my wallet badge and Department ID and proceeded to tell him that doing something such as that could get me fired. He replied, “Nothing I can do about it, sorry!” A young white girl with glasses and platinum blonde hair and tattoos me over to the snakes cage and attempted to pick up the snake, as usual he urinated in her hand, she stated, “ Sorry he doesn’t want to be handled now, I have to go and wash my hands.” She walked away without telling me anything else. I got the feeling that because I was a Black man, they thought I was going to steal the animal by the way the employees interacted with me, this isn’t my first rodeo experiencing this type of behavior. Both employees were exhibiting terrible customer service. Since when can a store deny you petting or holding an animal before buying it or looking for any type of injuries. It’s a shame that in 2023 that a person of color still gets treated sub standard just for trying to buy a King Snake. I will never shop there again! 👎👎👎👎

First time here, Very friendly staff Had about 6 Cats for adoption Bought a few things

Very friendly and knowledgeable workers there when I visited.

Everyone in the Castro Valley store were. Super nice and friendly since the moment we entered to the moment we left. We went to find a dog carrier for our furbaby and they guided us to the section and showed us alm the options. Great customer service, Thank you!