Petco - Pet store in Whitehall - 2621 MacArthur Rd, USA

Great advice on aquarium keeping (Peter)and supplies. Good sales and variety, though certain items are always in short supply or sold out (supplier). My local store. Very pleased. Joined club to save $ and it pays for itself.

Honestly the worst experience ever. Went in on a Sunday night about 2 and a half hours from close to get a fish with my sister. So we head to the back to check the fishes out. First I realize there was dead fish in multiple fish tanks and then we asked someone who was a manager or general manager the price of a fish she comes over and tells the price rudely and then walked away. So we continue our look for the fish and by 6:30 we leave and left with no fish and have been ignored and treated rudely

I had a complicated return and employee was extremely pleasant and was trained to deal with what i needed. I was very happy with her and her manager .

This store has everything I need. The place is clean, the staff are courteous, knowledgeable and polite. Good customer service is so important and they get 5 stars.

Amazing experience....there was way to much bedding in most of the enclosures, but all the animals looked well taken care of, except for David, he seemed very aloof and out of sorts.

This place freakin' rocks 🤘 David is always super helpful as well as handsome and very tall. Epic store!

Immediately was yelled at by an employee upon entering the store with my dog because she barked and we were supposedly "near the cats". We were literally standing by the entrance, nowhere near the cats that alongside the left wall. Yelling "GET THAT DOG AWAY FROM THE CATS" when were literally not even 10 feet into the store was rude, unprofessional and honestly startled me. I had zero intention of bringing her over to the cat wall. I work in a pet store and I know exactly what behaviors are and are not appropriate. My 5 month old puppy let out ONE bark and yet she was treated like a public disturbance. I instantly wanted to turn around and leave but ultimately decided to at least walk around and look at the hamsters, mice, etc. There was an employee sitting around near the registers (idk if this is the same one who yelled at us as I never saw the person) but she acted frightened of my puppy, who again did nothing wrong. Don't work at a pet store if you are afraid of dogs. Her and a male employee were talking out loud about how much they hate being there and want to take medications to relieve their troubles on the job. This was second time in the store and I don't ever plan on coming back.

I've been purchasing Purina Pro Plan Salmon & Rice formula for the past 2-3 years from Petco. My dog has developed an extreme allergy to an ingredient in this formula per my vet's diagnosis. I had two bags completely full with maybe 2 or 3 cups removed. I called this location & explained my situation. I was told as long as I used my Petco rewards account there will be no problem returning the bags for store credit. I visited this location the following day with the 2 bags and was told by the manager that they couldn't do anything for me. I was told that whomever I spoke to was incorrect. So I completely wasted a hour drive to Petco and back without resolution. I will never purchase from Petco again.