Petco - Pet store in San Jose - 500 El Paseo de Saratoga, USA

Giving 5 stars only because of the staffs at front desk was so kind. He tried to understand and resolves the issues with our bad grooming experience. He listened to us about the details, saw our dog and asked his manager if he can waive the grooming fee for us. We did not expect that but I appreciate how kind and patient he was. Thank you so much! The grooming experience: I took my Papillon for grooming here and asked for nail trim, sanitary cut for paws, genital areas and below his tail. He had mattings in his ears so I agreed that he would get them trimmed and evened out. He was returned with one nail untrimmed, paws not shaved and a bald spot behind his ear without any evening it out. I told my groomer Changson that he still has one nail not clipped but she said angrily that is the shortest he can get… I had dogs for decades and I know what the shortest it can get looks like. She just forgot one nail… his other nails were trimmed but she said it’s extra charge for the nails and paw trimming in grumpy manner. She glared at me like I am a hassle for asking questions, I understand that service industry is highly stressful. but her response when I simply asked her a question and hearing dogs crying , groomer screaming “noooo” did not make me feel comfortable to come back for another grooming service.

We took our dog for their first ever grooming here. I said the priority was to get them comfortable being groomed. True to their word, they only did what he liked - everything except his face. This is a big win to me, they could have gotten his face but at the expense of fear at future groomings.

It's huge with an entire back wall for a glassed-in grooming area, with two dogs being groomed by a groomer each. Even though it was a quiet evening, I was attended to and well taken care of by at least 3 friendly staff persons who answered my questions, all coming from a first time dog owner ranging from Xmas treats and grooming menu, to pet insurance.

Came in to get Fresh Pet dog food and some bulk dog treats. The young lady at the register let me know where to get Fresh Pet which was helpful. The one thing you should do is post a sign over by the bulk dog treats to let customer's know the price per pound. Just an FYI Thank you

There really isn't anything special about Petco. They are a big-box store for pets and pet supplies. The inventory they hold is massive... but somehow still lacking. There are product options that fall into a broad quality spectrum. However, the pricing tends to run up to 30% higher than other stores or online options. It is not always easy to find an employee to help... or be helpful. They tend to answer questions with an air of confidence that is misplaced.

This Petco is actually really really good the people there are very helpful if you're there can you need help look for the tall guy with a goatee and long hair that's definitely who you want to help you out he knows where everything in the stores at and is very knowledgeable on everything been there a few times will definitely keep coming back

I brought my dog there, usually for grooming in any other salon takes 3-4 hours but they called me less than 2 hours that ur dog is ready to pick up . I went and brought back my dog straight home and i noticed a tick on my dog . I called them and explained what happened but the groomer told me go and buy some pills for your dog! Ispoke to the superviser but she wasn't helpful and kept asking me what u want from. Us . So irresponsible and careless . I would never go back there

Big store, big variety of items. I like this store to get my pets vaccinations. Dr's are always friendly.