Pet Supplies Plus Durham - Pet store in Durham - 3443 Hillsborough Rd #110, USA

It is always a pleasure to shop here. The staff is always very helpful and Knowledgeable. You cannot beat the prices and the dirty dog discount card to wash your own dog using the pet washing station there is so worth it!

The dog wash was great and easy to use, for the most part. The only complaints we had were no instructions about how to use the blow dryers and not enough towels given. Our dog is 17 pounds and the two small towels they gave us weren't really enough to get her dry since she hated the blow dryer. But the staff was really friendly and the store was laid out nicely and very clean. We really appreciate the service being an option for those times when we aren't close to home and our pup gets filthy.

I never leave reviews, but the youngish Caucasian girl with long black hair and glasses working the register is very rude. I’ve been here a few times, and the first time I chalked it up to maybe her having a bad day, but every time I go in there and she’s working she’s very unpleasant and should not be in a customer facing role. She looks you up and down when you walk in, literally doesn’t say a word as if you shopping there is inconveniencing her. While checking you out she makes no attempt at all to be friendly, and in an annoyed tone says your total. A few times I’ve had to ask for a bag, and she looked at me like I was crazy. I once asked if there was more of a specific dog food in the back and she flatly said “no”, literally made no effort to check or ask. I am African American, and I truly hope her behavior is not fueled by race, either way I only come to this location because it’s more convenient than driving to petsmart, but you’ve lost a frequent shopper because of your employee.

The dog washing service is great!!! And the staff is very friendly, welcoming and knowledgeable about their products. Check the store out and I promise you will not be disappointed.

I recently went in the store and thought about getting a beta fish I think they’re beautiful. I met this lady. Name Lynn Lynn does a great job. She take the time to talk to me about everything I needed to know if you have any questions. name Lynn Lynn does a great job. She take the time to talk to me about everything I needed to know if you have any questions, talk to Leanne, great worker, great attitude

Over the past few years the pet wash quality had gone way down. The wash stations are always dirty, the aprons are all cut up and they switched to these threadbare towels. They used to give 3 towels now they give 2, and recently I was told when I asked for a 3rd I would not get 3 my next visit. Also, the pet wash station closes at weird times, they say 1 hour before close but I have come in more than 1 hour before close and they tell me it has already been shut down. Save yourself the hassle and go to Tractor Supply!

One of the friendliest stores I shop in. Manager Joel and his staff are the best. Always ready to help if needed!

Highly recommend Pet Supplies Plus to everyone with a dog (other pets too but we have 2 dogs so I focus on that). They always have good deals. If you sign up for their reward system, you can get coupons worth money at the store. I have received a $30 coupon for accumulating points. The food and treats are high quality and so is their toy selection. Our doggos love antlers and horns and they can get expensive but Pet Supplies has deals almost all the time! I love their auto-ship system as well, especially for food. The staff are always super friendly and always ready to help with questions or anything you need. Their washing station is also great for bathing dogs. We have been buying dog food and treats since 2018 and have always recommended to friends and family.