Pet Supermarket - Pet store in Frisco - 9112 Lebanon Rd Suite #200, USA

Do not get the “free bag”of stuff offered at checkout. They scan it for inventory purposes but you end up being charged for the items. I asked why my total was higher and he explained that I was discounted off the purchases a to offset the free bag. So I was mislead and the guy ultimately made me buy stuff I did not want. I did not have time to argue since I had my family in the car waiting. Too bad. First and last time I shop at Pet Supermarket.

Walked into this store today and I could not have had a better experience. Walking in trying to find something for my older cat to help her get up to places that are more difficult now. Kylie made sure to welcome me and help me find everything I was looking for and then some. Great knowledge and understanding that helped me more than any store ever has. This store definitely has a permanent customer with me.

Local manager is more than unhelpful. I called the store to check on how busy dog wash stations are and she tells me zero. She refuses to take a reservation as the website said they would. Show up and 5 dog line with animals going nuts. Call the store on Lebanon, and she takes a reservation no questions no problem. Manager needs some serious training or find another job.

I was so disappointed with my last experience. I had changed self wash station location for my dogs because this was near my house AND they had a rewards system. I was told I would get my 7th wash free as long as I recorded each wash by giving my phone number. I was never given my free wash, despite me following their system. I asked the cashier and he looked at the transaction history and told me I was in fact owed it they just didn’t know what happened. They supposedly called the manager but the only explanation I was given was the “codes reset” and oh well. No sorry, no understanding and most importantly no common sense. I think this is false advertisement. I would have not changed locations if I was not promised this incentive. I’ve been going there for the last 6 months for that sole reason. I am disappointed I cannot trust them and will not be returning for any other service either.

Best experience in this store to date! Dalton was absolutely wonderful! He was the only person working but handled multiple requests and different patrons with professionalism, organization, and calmness given how busy the store was! He was also very friendly and went the extra mile to be helpful. 10 STARS!

I loved this place. Just got a new dog and needed some essentials and loved this new store. The staff were so well informed of both the new health and safety guidelines and their products. The gal with short dark hair was excellent at helping me select a collar and in suggesting their food brand: with samples to see how my pup likes the food before committing to a big sack! Honestly it is a total bummer how the $10 dog wash is closed at the moment, but with the friendly staff and great product selection, I almost don't miss the old days ;)

DO NOT GET YOUR DOGS FOOD HERE!!! I came in to bathe my dogs and bought bags of food , my bags were INFESTED WITH BUGS. When I called the store and told them and expressed that I threw the bag out because I did not want bugs in my home, they said they would be able to exchange or refund for me. I came in to the store and three employees at the front laughed as I told them what happened , one employee said she would go ask the manager and came back to tell me that they would not be able to refund or exchange the product for me due to not having the bag of bugs. I don’t understand how I am expected to keep a bag infested with bugs in my home with kids and multiple pets. The customer service and how they handled this issue was extremely inappropriate nor did they demonstrate good business qualities. Do not go here!!! Pet supplies Plus in Frisco is much better and their food does not contain bugs

I used to go here over other stores because of the dog wash stations but now it's 50% more expensive. It was a good run